Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
635 reviews
HoneydewSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Honeydew makes clear skin easy. Skip the doctor’s office—our expert dermatologists provide online consultations, personalized treatment plans, and prescription meds delivered to your door. Honeydew clinicians have spend their careers skillfully treating acne, eczema, psoriasis, and more. No insurance? No problem. Use it for lab tests and meds if you’d like, but our care is accessible to all. With Honeydew, you get fast, effective treatment, affordably. Clear skin starts here—convenient, expert, and delivered straight to you.
Honeydew (honeydew.com) has 635 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 44 reviews with 1 star · Clear filters
Unprofessional.Discouraging doctors that push one “fix” and don’t listen. If you try to cancel the charge you for 3 months anyways. The marking team won’t stop emailing you. Easily the worst online medical platform I have used.
By Rebecca
After taking their word and trusting them that all the medications they put me on would be safe, I ended up in the hospital and almost needed a liver transplant. General customer experience was not good either, the doctor I was appointed too at one point asked ME what medication I thought would be best, insane.
By Neo B.
Response from Honeydew· Dec 15, 2025
Hi Neo, We’re very sorry to hear about this experience. That’s very serious, and we sincerely hope you’re feeling better now. While we can’t discuss medical details on this platform, we want to reassure you and anyone reading that what you described is not at all typical of the care or outcomes we see at Honeydew. Our licensed clinicians prescribe treatments based on clinical guidelines and individual patient needs, with safety and monitoring as the top priority. We also hear your concerns about how your care was communicated. Our goal is for every patient to feel informed, confident, and supported. It’s clear that didn’t come through for you. We're genuinely sorry for that. We’re always working to improve, and we appreciate you sharing your experience. If there’s anything you'd like to discuss further, you can reach us directly anytime. All the best, Joel Spitz, MD - Chief Medical Officer at Honeydew
Scheduled an appointment , they canceled I missed the reschedule due to no reminder. Rescheduled again, but was called into work (I texted them before the meeting to let them know I can’t make it). They then billed me a 25$ fee before I even signed up 😭 Brother I will not be paying that. The loss of a customer over a 25$ fee is crazy to me.
By Jason H.
The doctor was friendly (I knew what treatment I needed already so can’t really speak regarding level of knowledge). The main issue is that I can’t access my treatment information without being forced onto an ad filled cluttered mess of a home page. It makes the entire experience unnecessarily annoying and stressful. This is a medical service. I do not want a ‘refer a friend bonus’ advertisement or any other ad where my medical information is. It’s completely unprofessional and not at all appropriate. I reached out about this already, and it does not seem like anyone is in any hurry to address this anytime soon. I was intrigued by the convenience of using an online dermatologist, but I ultimately don’t think this service is going to be for me.
By Ellen S.
Response from Honeydew· Nov 18, 2025
Thanks so much for sharing your feedback. We really appreciate you taking the time to let us know how your experience felt. You're absolutely right that accessing your treatment information should be clear and stress-free. I want to clarify that the “Refer a Friend” message you're referring to isn’t an ad, but a small widget that takes up a small corner in the patient portal. It was added in response to requests from many patients who wanted an easy way to share Honeydew with friends and family. That said, your experience matters, and we hear that it felt intrusive to you. Our intention is never to clutter the platform or make it feel unprofessional -- we take our responsibility to provide focused and professional care very seriously. We’re always working to improve, and your feedback is helping us do that. If you decide to give Honeydew another try in the future, we’d love the opportunity to make things feel more seamless and supportive. Wishing you all the best, Connor @ Honeydew
Tried to charge me $25 for missing an appointment when they didn’t send me a link for it
By nick B.
$350 before any treatment has been provided.
By B H.
Terrible. I received no treatment because after learning what was prescribed I decided it would not work for me, I was charged $67 just to tell them I do not want to continue. I was then charged. $26 "early cancellation fee" to end my 3-month subscription that which I guess they sign you up whether you receive treatment or not. There is no way to remove or edit your membership unless going directly through customer service email. Terrible business.
By Madison D.
Response from Honeydew· Oct 22, 2025
Hey Madison, We’re sorry to hear you left feeling frustrated, and we appreciate you taking the time to share your feedback. While you ultimately chose not to move forward with treatment, the month of membership you did choose to pay up-front covered your dedicated time with a licensed dermatology provider + personalized medical guidance they provided, including answering your questions and presenting a variety of alternative treatments to choose from. We understand that cancellation fees and policies can be frustrating, and we’re always working to make things simpler and more transparent. If there’s anything you'd like to revisit, you can reach your care team via your patient portal or our general team at [email protected]. Best, Connor @ Honeydew
marketed microdosing and instead prescribed low dosing not nearly the same thing. prescribing 210mg a week is no where near modern microdosing protocols.
By Anand
Response from Honeydew· Oct 20, 2025
Hey there -- thank you for taking the time to share your experience — we’re really sorry to hear that things didn’t go as you’d hoped. To clarify for others reading: Honeydew does support Accutane microdosing regimens. Our licensed providers tailor starting doses individually, based on each patient’s health profile, body weight, and skin severity. What’s considered a “microdose” can vary person to person — and we’re always happy to adjust treatment if a patient is looking for something different. In this case, it sounds like there was a breakdown in communication on our end around dose flexibility, and for that, we sincerely apologize. Our care team is always here to work with you to find a plan you’re comfortable with — we've separately reached out directly to offer support if you're open to finding a dosage plan that works for you. We hope we can make this right and support your skin health journey. Best, Connor @ Honeydew
