Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
741 reviews
HoneyBookSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HoneyBook is a clientflow management platform built for independent service businesses, including photographers, venues, virtual assistants, wedding planners, and creative freelancers. It brings together every stage of the client journey in one place, from the first inquiry to the final payment, so business owners can spend less time on admin and more time doing the work they love.Unlike juggling multiple tools for contracts, invoices, scheduling, and communication, HoneyBook consolidates everything into one streamlined platform. It includes AI-powered automation and deep customization so the platform works the way each business does.With HoneyBook, businesses can:Capture leads with branded forms, online scheduling, and automated follow-upsGet paid faster with online invoices, e-signature contracts, and customizable proposalsManage every client with a visual pipeline, CRM, branded client portal, and automated workflowsHoneyBook integrates with over 40 tools including Squarespace, Google Ads, Mailchimp, Zoom, and QuickBooks, and is available on web and mobile.Over 100,000 independent businesses trust HoneyBook to run their operations. A 30-day free trial is available with no credit card required.
HoneyBook (honeybook.com) has 741 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
741 approved reviews, newest moderated first
The interface is a little confusing and overwhelming at first, but after fiddling with it for a few weeks, I am starting to understand it more. It just feels like the initial learning curve is really steep. But the site is very clean, well organized, and the templates are great!
By April
Does not have online booking Does not allow you to revise invoices and estimates easily Terrible integration with QuickBooks The template ideas are great but this tool has no functionality for a high volume home services company.
By Jen
Response from HoneyBook· Jun 4, 2024
Hey Jen! You can cancel your membership at any time directly from your account under company settings > membership. If you have any issues, you can live chat in with our team directly from your account by clicking the icon in the bottom right corner and going into Message Us. Or you can email directly at [email protected]
Just getting to know HoneyBook So far so good! Really pleased with the progress thus far.
By First T.
very user friendly. Every question I had was easily answered just by looking at available resources.
By Jules
I've been using Notion as my CRM, but it just wasn't cutting it anymore to manage my CRM experience, and my website leads were getting lost. I had contacts and business cards all over the place. I never knew why I needed a CRM or what its purpose was when I could save money and DIY everything. I was wrong; I was saving money but wasting time. I didn't have systems in place to track leads; it was hard to follow up. It was frustrating when leads went unnoticed for far too long. HoneyBook has streamlined everything. I now know where my leads are in the process. I can see past emails with ease, write notes instead of having too many documents; it's perfect. I'm still learning the platform, but my life is easier, and the onboarding experience is now streamlined for my clients. I'm excited to continue learning and using HoneyBook to make my client experience the best it can be. If you are anything like me and my experience, don't wait forever and invest in a CRM today like HoneyBook. You will be wondering why you didn't do it sooner.
By Caitlyn
If you're a business owner who has been doing everything themselves, you need HoneyBook! And when I say everything I mean, creating your own contracts, creating your invoices and keeping up with them from scratch, routine check-ins with clients that don't pay. I promise you need it even more. Within a week, HoneyBook has taken the headache out of creating invoices for clients with their easy-to-use system. I've been paid by 3 clients already. Their project portal for each client allows you to keep up with assigning tasks to you or your clients within the project and keep up with ongoing drafts of files, documents, and graphics all in one place.
By Wade
Honey Book is an awesome platform! It has really helped us streamline our business processes! We enjoy the platform for three main reasons. 1 We love the seamless integration with Pic-Time. 2. We love that it provides our clients with an online portal to see all their bookings, appointments and contracts. 3. We also love the HB lead form and scheduler on Squarespace!
By Cocoa & C.
Waiting 8 days for a transfer of funds is not good at all.
By Jean
Response from HoneyBook· May 2, 2024
Hey Jean! You can always find our processing times listed here in our help center: https://help.honeybook.com/en/articles/2209043-payment-processing-times As well as in your account under Client Payment Methods: https://www.honeybook.com/app/settings/company/payment-methods Card payments should only take 2-3 business days. While Bank Transfer/ACH takes longer at 7-8 business days due to the two banks needing to speak to each other to coordinate the movement of payment. You can always turn off the ACH payment option for your clients before sending out the invoice so that their only option is to pay via card which has the quicker processing time. Alternatively, once you have been receiving payments on the platform for 6 weeks, you have the ability to use the instant deposit feature. For more on that, you can check out the details here: https://help.honeybook.com/en/articles/3570117-instant-deposits-faq
