Ease of use as a CRM
Ease of use as a CRM, proposal and invoicing platform
By Andrea
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
741 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HoneyBook is a clientflow management platform built for independent service businesses, including photographers, venues, virtual assistants, wedding planners, and creative freelancers. It brings together every stage of the client journey in one place, from the first inquiry to the final payment, so business owners can spend less time on admin and more time doing the work they love.Unlike juggling multiple tools for contracts, invoices, scheduling, and communication, HoneyBook consolidates everything into one streamlined platform. It includes AI-powered automation and deep customization so the platform works the way each business does.With HoneyBook, businesses can:Capture leads with branded forms, online scheduling, and automated follow-upsGet paid faster with online invoices, e-signature contracts, and customizable proposalsManage every client with a visual pipeline, CRM, branded client portal, and automated workflowsHoneyBook integrates with over 40 tools including Squarespace, Google Ads, Mailchimp, Zoom, and QuickBooks, and is available on web and mobile.Over 100,000 independent businesses trust HoneyBook to run their operations. A 30-day free trial is available with no credit card required.
HoneyBook (honeybook.com) has 741 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
741 approved reviews, newest moderated first
Ease of use as a CRM, proposal and invoicing platform
By Andrea
Super responsive and helpful team.
By Lauren
HoneyBook is easy to navigate and keeps me on track with projects, calendar, events and payments. It's an all in one stop for me!
By Sonia
Has made running a business so seamless.
By Camille
I just booked my first coaching client with Honeybook and got paid because their templates were so awesome! I'm excited to see what this does for my business!
By Christina H.
All around has everything I need in one place. Full visibility and customization for each client or completely streamlined. There’s some learning curve but lots of video resources to help with any question. I’m probably only using half of all its capabilities.
By Leah
HoneyBook has transformed the way we do business! We absolutely love the automations that streamline processes, template file creation for everything we need, AI assisted responses (that are honestly top tier!), and seamless invoice processing (among several other features). We were skeptical at first as the platform takes a bit of learning (even for tech-savvy folks), but once we got a hang of it we were moving like a well-oiled machine.
By Brittanie
I dislike that the online payment is mandatory, and I have to send this option to my clients. I have direct deposit and e-transfer clients who do not want to pay via credit card. It's a hassle to send them the invoice, as well as a PDF version.
By Mei