Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,736 reviews
Honest PawsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 2,226 reviews with 5 stars · Clear filters
Neeah was very helpful and pleasant. She was quick and answered all of my questions. Excellent and efficient customer service. Thanks for employing such a wonderful person!
By Andrea
Response from Honest Paws· Sep 17, 2019
Hello Andrea, Thank you for leaving us a great review! Neeah is a wonderful customer experience agent and a gem to our Honest Paws family! I am so happy you had a awesome experience and we hope to see you back soon!~Crystal
I have been working with Neeah ever since Buddy has been on your products ; 1 mth now ; we LOVE HER because she is so very kind ; knowledgeable n very helpful ; I always hope that when ever I have a question that she is who I get to talk to ; tu again Neeah n Honest Paws for your products
By Christine M.
Response from Honest Paws· Sep 17, 2019
Hello Christine, Thank you for your review! Neeah will always be around if you and Buddy ever need anything else from Honest Paws! I am so glad you've had a wonderful experience with us! We hope to see you back soon!~Crystal
Crystal was such a pleasure to work with! My package was stolen from my front porch and Crystal not only refunded me for the lost items but gave me an extra 15% off the additional items I had to order to replace the ones that were stolen. I’ve never had a company offer such excellent customer service and it was such an easy, stress free experience. Thank you Crystal and Honest Paws!!
By Lauren S.
Response from Honest Paws· Sep 17, 2019
Hi Lauren, thank you very much for your kind review and we definitely agree that Crystal is amazing to work with! We're super glad to hear that this experience has been turned around in such a great way and be assured that you can count on us whenever and for whatever you need! -Jen
Crystal really helped me when my item took some time to ship. Excellent customer service! I will be purchasing from Honest Paws again.
By Emily M.
Response from Honest Paws· Sep 17, 2019
Hi Emily, That's awesome news! Thank you so much for the kind review, Crystal does great work for Honest Paws. I hope all is going well with you and your furry friend, but please let us know if you need any help! -Jen
Outstanding customer Service. Initially I was having a little trouble with my order but Crystal responded to my emails in a quick and very friendly manner. She has gone above and beyond to make sure that everything got ironed out!
By Megan A.
Response from Honest Paws· Sep 17, 2019
Hi Megan, Thank you for the kind review! It's awesome to hear that this experience was turned around into something positive. Big kudos to Crystal who always does amazing work! Please let us know if you need anything else, we're just a call, chat or e-mail away! -Jen
Neeah was such a pleasure to work with! We had a little mixup with our order, and she didn't so much as even hesitate in getting my products back out to us so quickly! After a terrible week of experiences in the world of customer service, this company was an absolute breath of fresh air! It's nice to know there are still people out there doing the right thing, are for the people, & appreciate their customers! Also, our 2 puppies LOVE the treats and coconut oil. Thank you so much!
By Catie A.
Response from Honest Paws· Sep 17, 2019
Hi Catie! It really puts a smile on our faces that Neeah was able to brighten your day like that. We're really glad you found us! Customers like you are the reason we do what we do and will be happy to do again if you need anything at all. We're a call, chat or e-mail away! -Jen
Wow, what a great company! Excellent customer service. Crystal is a real asset to the company. Highly recommend them and their products!!
By Bill L.
Response from Honest Paws· Sep 17, 2019
Hi Bill! We 100% agree with your assessment, Crystal is awesome! We're glad you had such a great experience, and we'll be happy to provide more of those if you ever find yourself needing it. We're here to help! -Jen
Great products and awesome communication! Crystal helped resolve a shipping issue with no hassles, refunded my shipping fee and overnighted a new product right away! Looking forward to buying again!
By Tyler K.
Response from Honest Paws· Sep 17, 2019
That's great to hear Tyler! Definitely sounds like Crystal to resolve issues quickly and give our customers her best. We're happy if you're happy! Please make sure to let us know if you and your furry friend need anything else! -Jen
