Poor Delivery
Beautiful tile work, but for the price and not receiving the whole order, not sure if it’s worth it.
By Rae
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
209 reviews
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Hominter is consistently working hard on offering customers the innovative tiles. Over the past 10 years, it has been a great pleasure to work with thousands of houseowners, designers, builders, and distributors. Our goal is give customers more choices, higher quality, better value and superior service.
Hominter (hominter.com) has 209 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 4 reviews with 2 stars · Clear filters
Beautiful tile work, but for the price and not receiving the whole order, not sure if it’s worth it.
By Rae
I created an account and submitted my order and it stated processing for about two weeks. I reached out on email and through their website and no response and there is no phone number to contact the company. Finally I was able to get in touch with someone via online chat, they shipped my purchase without shipping information until a few days later. The tile is beautiful, however it is very thin. My contractor was able to work with it but due to the tile being very thin, he had to return the next day to apply the grout which caused someone to be home to let him in. Overall we are satisfied with the way it looked but I probably will not patronize this company in the future.
By Marcia J.
This is the second time I ordered tile. The first time several pieces were chipped and/or cracked. They would not replace the individual small glass tiles on the mosaic sheet. I would have to purchase several sheets again. The second time the tiles were in perfect condition, but they were the wrong tiles. Very similar to the ones I ordered, but a different style. I was told they are the right tiles but the colors may be different....not true. These were a different style that they sell. I sent another email explaining that it was the green tile and not the blue ones I ordered, but after sending pictures, I was not sent any other response. The tile is beautiful, but I will not be ordering again because of very poor customer service.
By RO
Response from Hominter· Sep 20, 2019
we are so sorry for the confusion. After checking that you order a sample 4 months ago, it is very long time. As you know the tiles are made by very highly temperature, and different technician, different batch, so the color will be a little different, but it is very very nearly the original, if you don't like the tiles, we agree to return, thank you.
I have been asked twice to review an order I have not yet received. I am a little concerned about how long it is taking to get here.
By John
Response from Hominter· Feb 19, 2019
Hi John,we had updated the tracking number to you when we shipped it out, and you had received yesterday according tracking information, please kindly check it, thank you.