Speaking to a human is great
Speaking to a human is great. But more often than not, the human tells you something s/he is reading from company policy and every nickel and dime that surfaces they try to pass on to the customer - even if the mistake was not on the part of the customer. Extra charges, lots of red tape, once my nanny is no longer with us, I will happily not use HWS ever again. I would recommend HWS to those who are ultra lazy or not numbers savvy who have cash to spare, which in this economy right now may not be anyone anymore...
By HK