HomewarrantyReviews of homewarranty.com

Headline: Inoperable Water Heater Left Unresolved – Unacceptable Service Fidelity National Home Warranty closed my claim on a completely dead, 13-year-old water heater after a dispatched technician falsely reported that the unit was operational. I am currently left with zero hot water at my home in Rimforest, CA, despite having an active 2-Year plan that explicitly covers full water heater replacement, disposal, and permits. Hot water is a essential utility and habitability requirement. Refusing to re-dispatch a technician or authorize emergency replacement is a clear failure to uphold their contract. A formal complaint has already been submitted to the BBB, and I am demanding an immediate corporate resolution.

Worst home warranty company. Poor communication and service. Indelible and frustrating. Use any other company. Not these guys.

Don't do it... Will come up with every excuse to deny the claim.... Completely a scammer operation

Refrigerator repair assigned to Arizona Value Appliance, who could not come for over a week. When I asked to have a new tech assigned who might be able to come sooner, they said they couldn’t override the system. Seriously a bad answer. I guess I won’t be renewing this contract.

Use any other warranty company but Fidelity National Home Warranty. They are terrible; you are throwing your money away

I did not receive the service and Fidelity National Home Warranty was not willing to refund the $100 claim fee. The hired contractor had told me over the phone that the technician will not arrive until 10:30am. He proceeded to arrive at 9:55am, saw no one was home yet, and left. No phone call, no coming back after other stops, no rescheduling. I would not recommend this company at all. Get everything in writing, even what you talk about on phone calls.

I bought the Fidelity National Home Warranty and specifically added the Additional Refrigerator Coverage Option because the contract clearly states on page 9 that a wine refrigerator is covered. When the unit failed, my claim was denied due to it having dual compressors. Multiple emails requesting escalation and Cash-in-Lieu were met with generic responses that completely avoided my questions. Poor customer service and misleading coverage. I will not be renewing and would not recommend this company to anyone. Contract # CF2636.01 – Gilroy, CA

I haven't had a working refrigerator for over a month. They have made two trips and replaced two different parts. They lied and told me it's under warranty with Samsung so they have to keep replacing parts instead of honoring the warranty I bought. I called Samsung and it's out of warranty. They're fraudsters. Stay away!