Home Security StoreReviews of homesecuritystore.com

I bought a Visonic PowerMax Pro less than 2 years ago. It recently started having problems and now will not work. The display reads "==PowerMax Pro==". I have been told that it is a malfunction. I spent over $500 on the system and peripheral sensors and accessories. I bought it specifically based on a customer service rep who told me it was "dependable". Clearly this is not the case. I have complained previously and also contacted the Better Business Bureau and other agencies. This is highly frustrating. Do not expect much from this company. They don't even post phone numbers to call.

This was the go to place for DIY people. Overnight. Everything changed. Horribe customer service. They will not answer the phone. Overall. I bought for years. NEVER again!!!!!! Stay Away!!!!

Ordered a complete alarm system for thousands. Order and installation went smooth. I added some items and had a few technical questions and all was great. Early December I ordered a complete video surveillance system. Got it and installed with only 1 problem. The monitor that they sent would not fire up. It didn't have a cheap price tag but looked pretty cheap. I hooked up my laptop to the system, and another monitor that we had and both worked fine. So I contacted them for return and refund of the defective monitor. Initially could not reach them. When I did they gave me a RA number and said they would email me a shipping label. I called back a week later and they said we won't pay for return shipping. I spoke with customer service who said a manager would call me back to square it away. Still haven't received a call. I called back and left several messages but no reply. Its been a month. What company runs their business this way? Definitely not a good one. Avoid at all costs.

Home Security Store has the most horrible customer service that you will ever see in your entire life. They have NO CUSTOMER SUPPORT AT ALL...........they refuse to answer the phone......if you have a problem with a device that is under their alleged 1 year warranty, you will never get an exchange or a refund. They try everything in the book to re3fuse warrantying and item.........these people are crooks, con artists...........just overall TERRIBLE. Stay far far away. You will come out ahead by paying a little more with a reputable company.

Ordered 2 GE CADDX NX-4 Fastpack Kits, and each box had a missing keypad and transformer. I called customer service, and they said that because of their inventory system, they could not simply send out 2 keypads and 2 transofrmers. They said they would ship out a replacement right away that day, and include a shipping label for me to return what they had previously sent me. 7 days later, I get an email saying that there was a "manufacturing" problem. What? So I emailed them asking for a time frame for the parts. No answer. I am calling them today to find out more info... I ordered on Nov 22, and today it is Dec 13. Update: Called them just now and the salespeson confirmed that they had several identical issues with kits msissing parts. They explained that they are correcting the problem. The salesperson was polite, curteous, and pleasant to talk with. Appears that the problem is going to be resolved. Changed the rating from 1 star to 3 stars. Will update again when more is known. Today is Dec 13.

I gave an honest assessment of my experience with homsesecurity store at first, but with my pursuit of justice I was net with a compromise by them. Customer service decided to give some consideration for my return and considered a reduced restocking fee of 10%. I feel it was a good compromise since I am willing to pay for the restocking of an item and the financial turnover a company incurs. I feel a 10% restocking fee is more than adequate compensation for the company. Therefore I feel good about them willing to make some type of concession for receiving all their merchandise in its original packaging.

This was my second order with the Home Security Store, and things couldn't have gone more smoothly. I had some pre-purchase questions, so I called the sales people. They answered in a very timely and professional manner with useful information. Since I am not a tech-savvy person. I called the Tech Support Department for help. I received excellent service with immediate response. What more could I ask for. I will definitely use homesecuritystore.com again and I would recommend them to anyone as a source of home security products.

Find another dealer that is more upfront with information and policies. They are a serious waste of time!