Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
19 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HomeRoots is a one-stop shop for everything home. We are a company based in Fairfield, New Jersey that strives to provide buyers with a seamless B2B online shopping experience. Our mission is to bridge the gap between B2B and B2C shopping experience by removing concerns such as product availability, long delivery times, and complicated logistics.At HomeRoots, we have a passion for furniture and technical expertise, which has led us to create a platform, www.homeroots.co, that offers an extensive selection of furniture, lighting, and home decor products at highly competitive prices. We currently have tens-of-thousands of products available and growing, and our 3PL logistics services take care of warehousing and distribution, making logistics hassle-free.Our vision is to offer the largest product selection from various distribution centers across North America at industry-leading prices and delivery times. What makes HomeRoots unique is our dedication to our customers. We continuously strive to improve and evolve our platform to fulfill our vision and become the preferred platform for B2B buyers.Shop with us today and discover why we stand out from the crowd. Experience a seamless shopping experience and see why HomeRoots is the go-to platform for all your home needs.
HomeRoots (homeroots.co) has 19 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 6 reviews with 1 star · Clear filters
Ordered in April, it is July and still never received my package. A TOTAL SCAM. No customer service. Do NOT order from them
By Makaila
Response from HomeRoots· Jan 18, 2026
Unfortunately, we’ve seen an imposter store using our name on a similar domain. When shopping with HomeRoots, please make sure you’re on www.homeroots.co (and not any other domain). We have tried to contact you with no success.
I ordered from Home Root over a month ago and I’ve sent several emails asking for update on my order which I should have received in about 2 weeks and still nothing. No response to my emails. No response to asking for a refund nothing. I would never recommend this company to anyone.
By Nina P.
Response from HomeRoots· Jan 18, 2026
Unfortunately, we’ve seen an imposter store using our name on a similar domain. When shopping with HomeRoots, please make sure you’re on www.homeroots.co (and not any other domain). We have tried to contact you with no success, we do not see an order under this name or email.
I would give this company a 0 but it’s not an option. I have not received my order yet and i paid for express shipping. I have tried to reach out to the company several times. There is no response. The company didn’t have a problem taking the money out of my account but never sent the merchandise. DO NOT BUY ANYTHING FROM THIS COMPANY! ITS A SCAM!
By Misty C.
Response from HomeRoots· Apr 12, 2025
Dear Misty, HomeRoots is a gated business only shopping site. We could not find any order from your business with us or that has your name on it. If you do have one, kindly post it here or free feel to reach out to [email protected] and we will resolve any pending issue. Thank you
I've contacted Home Roots several times and am still waiting to receive a response to any of my questions. If you're looking for a customer-focused, reliable, and logistically stable supplier, they are NOT it!
By Rob W.
Response from HomeRoots· Jan 18, 2026
Unfortunately, we’ve seen an imposter store using our name on a similar domain. When shopping with HomeRoots, please make sure you’re on www.homeroots.co (and not any other domain). We have tried to contact you with no success.
Customer service is non-existent. Sent an email a while ago still haven’t gotten a reply. Not sure what their business model is but doesn’t seem like a real company
By Jan
Response from HomeRoots· Jan 18, 2026
Unfortunately, we’ve seen an imposter store using our name on a similar domain. When shopping with HomeRoots, please make sure you’re on www.homeroots.co (and not any other domain). We have tried to contact you with no success.
Is this a joke? Operated by completely incompetent lunatics. Zero common sense. Not responding to fundamental issues requests. Do not waste your time, money, and effort; you will be disappointed. STAY AS FAR AWAY AS POSSIBLE!!
By Geo K.
