HomecueReviews of homecue.com

Isn't it pretty ironic that everybody that makes a good report or review I should say for home cue gets a response back from support team but since they have not followed through with getting my order shipped order number 10024 placed on November 13th of 2024 and the money deducted from my account on that same day of almost $600 doesn't hear anything back from support team

Not even 1 star. I ordered a crystal mug for my wife for Christmas and what I recieved was... well... less that desirable. It was a resin plastic mug that had been spraypainted to look sort of like the picture in the add. I wish I could post pictures, but they don't give you that option. Now trying to get my money back they want me to pay for shipping. The mug they sent me isn't even worth the price to ship it.

I ordered a pool filter and when received, the pressure gauge was damaged. I notified Homecue about this, and they were apologetic and offered a 5% refund and told me to buy the part elsewhere, which I purchased through Amazon so I could install and use filter. After several emails telling me I would receive the 5% refund, it has now been 30 days since that “I have notified our team to process a 5% refund on your order.”, and yet, I still have not received it. I have emailed several times during this 30 days, and crickets… I wouldn’t give another penny to this crap company if my life depended on it!! What reputable business, would send a damaged product and not do anything about it??? Apparently, this one. Shop elsewhere, anywhere has to be better, disgusting customer service, if I could take this filter and cram it up whomever’s a** that strung me along, I would.

This company should be called Scamcue. I've ordered a 6 person hot tub, it arrived with some tape around it. so when I filled it up it held up nice till the next day it deflated about 4 inches, so I called them and explained what happened, the told me to check for leaks with soap, I did but no luck, so they told me discard that one, we'll send you a replacement, well, it never came, so I called the bank and they reversed the payment. now after about a month they reversed my reverse and charged me $750+ and my bank said to sue them or file with BBB, I intend to do that meanwhile I'm out of $750 and a leaky POS sitting in my back patio. listen guys do not deal with this company, they sell garbage.

I ordered nearly a $500 pool and the very next day the website is “down for maintenance”. I’ve emailed them multiple times and they kept saying I’d get my package within the next 4 days..then the next 3 days. It went on like this for two weeks nearly. I disputed it with my bank. It’s a scam their customer service email is literally “helpdesk” you can easily create multiple accounts of those.

I ordered a generator for over $1,000. They cancelled my order because they said product was damaged in transit. No refund issued in over 2 weeks. They stated website was down could not process refund. I threatened to report to BBB and they sent an email wanting me to set up a chargeback to notify my CC company. I am not giving them access to card number and my info. Scam!!

SCAM. Ordered a $1,000 item. Charged me immediately, then canceled, saying I had requested the cancellation. I had not. Said they'd send refund 5-10 business days. It's been longer than that. They did not. Site is now completely inactive. Due to "maintenance"? Nope...

I am also thinking this site is fraudulent. I ordered coffee tables and they shipped but was notified that they were damaged in shipping and I have yet to receive a refund. I have tried to email but it won't go through and the link to the website is also no longer available. Very disappointing.