Homebox StoresReviews of homeboxstores.com

Home Box Stores UAE !Terrible Delivery & Useless Call Centre! Do not trust Home Box for delivery. Their call centre is completely unequipped to provide actual solutions. Every time you call, they just repeat the same standard protocol: "It is out for delivery, only the driver will call you, we can do nothing." If it does not arrive on time, they just tell you to call back to post a complaint so they can mark it "urgent"—but nothing changes. You just get stuck in a loop of standard lines while your delivery is delayed. Poor service and very poor delivery!

Very disappointed with Homebox’s after‑sales service. A part of my furniture suddenly got damaged despite being handled with full care. When I reported it, they immediately blamed “misuse” without any technical inspection or evidence. Such a conclusion without proper assessment is unfair and shows poor customer support. This experience has seriously affected my trust in the brand.

The online support service is too pathetic. They are so rude and unprofessional. I have really a bad experience. I wanted to reschedule the delivery but the customer service agent straight on my face says, it's not possible before even checking. Very sad for the Landmark. I have been a loyal customer since 2012 but it's quite unfortunate that this is my last order and I will never order from them.

I was very disappointed with the Aloe Vera Cervical Support Memory Foam Pillow. I bought it hoping it would provide proper neck and cervical support, but after using it, I woke up with severe back pain and discomfort. Instead of improving my sleep, it made it difficult to rest comfortably. The pillow was either too firm or not supportive enough for my sleeping position, and I had to stop using it after a short time. Unfortunately, it did not meet my expectations, and I cannot recommend it based on my experience.

Extremely Disappointing After-Sales Service I am extremely disappointed with my experience with HomeBox. Approximately four months ago, I purchased a sofa that has already developed serious defects, including bubbling, deformation, and deterioration of the upholstery. A product of this age should not be showing such poor quality. I also purchased two mattresses and dininig table with chairs from HomeBox about two years ago, and both have had issues that I reported through multiple complaints. HomeBox representatives visited my home several times, inspected the products, and even discussed arranging a pullout. However, no action was taken afterward, and there was no follow-up. My previous complaint was closed without any resolution, forcing me to raise a revised complaint (No. 9600924). Despite multiple site visits by their team, I continue to be asked to provide the same photographs and information repeatedly. This has caused unnecessary inconvenience and frustration. As a customer, I have been patient and cooperative throughout the process, but the lack of accountability and ineffective after-sales service has been very disappointing. I expected better support from a well-known retailer. I sincerely hope HomeBox resolves this matter promptly by arranging the pickup and replacement of the defective products. Until then, I cannot recommend HomeBox based on my experience with both product quality and customer service.

The Customer Service is not very helpful at all, I asked for a replacement instead of refund but they said No.

very worst experience and there is no professionalism at all, Name Taisir - customer care person very rude and he is not ready to solve the problem and instead of solving he is raising his voice himself. not recommended to any one from mu side due to the bad experience.

تجربتي مع هوم بوكس للأسف سيئة للغاية ولن تتكرر. خدمة ما بعد البيع عندهم تحت الصفر ولا يستحقوا نجمه وحده ولا يوجد أي احترام للعميل أو للضمان المكتوب المنتج ظهرت فيه عيوب واضحة والضمان ما زال سارياً وموجوداً معي تم اخذ الكنب للتصليح وبعد استرجاع الكنب تفاجأت بأن الكنب تم كسر قاعدتها وتوسيخها منهم ولكن عند التواصل معهم تهرّبوا من المسؤولية وبدأوا في اختلاق الأعذار بكل بساطة وبدون أي مصداقية، ادّعوا أن العيب ناتج عن 'سوء الاستهلاك الفردي' لتجنب تصليح المنتج أو استبداله