Homebox StoresReviews of homeboxstores.com

Complaint number 5626598. I ordered Gloria 6 seater dining table on 29/11/23, order no. 9473215602, which was received damaged and broken,which your delivery men were trying to hide. The whole marble top was damaged. We noticed and demanded a replacement which was supposed to be delivered today. Though we were expecting priority service for customers who suffer because of you. Today after waiting for long we called to know the update, they informed it can’t be delivered as all our pieces are damaged. I am writing to kindly let you know the level of incompetency and standards of home box please find answers to below questions: 1. Why are we still waiting after we ordered this dining on 29/11/23? No priority is given to customers who suffer from your mistake? 2. ⁠Why a damaged piece was being tried to be installed deliberately? 3. ⁠Why you failed to deliver a replacement that was guaranteed to be delivered today after multiple phone calls to customer care? 4. ⁠Why no one even bothered to call and kept us waiting for 4 hours on a weekend as we were expecting the delivery today? However, your customer care promised several times that we’ll get a fresh piece and also delivery team called a day before and promised that they have a good piece for us. 5. ⁠Why no prior information or apology was being received from your end when you can’t deliver what and when you guarantee to deliver? 6. ⁠My family is suffering for this long without a dining table, how will home box compensate us for this?

THE WORST EXPERIENCE EVER !!! They are a scam having to book 2 times for them to come. And then said the cannot assemble the furniture and they left. Complaint department is a joke. Talked to nini and she was useless they just wanted me to buy a more expensive wardrobe. Just waited a month for NOTHINGGGGG!!!

Worst customer service I have ever experienced. Waited 3 weeks for purchased furniture only to be told on delivery date that it couldn't be delivered due to no stock. What?? Only alternatives offered- cancel order or wait (since I clearly havent waited enough for them). This was the second time (same order) that it occurred and nobody bothered to reach out to inform me before the time? In September I ordered a bed set from the store only to have the wrong colour delivered. Delivery team insisted the colour was fine. When it was clear I was not happy, I was informed I would need to wait more time (for something that was their fault!) for the correct order. So in order to simply have a bed, I accepted the change and did not lodge a complaint. As if I could... Customer service simply wants to brush off client complaints and not take accountability for the inconvenience caused. Better off with other furniture outlets, to be honest. Better off talking to walls and my cat in terms of being heard or understood. Tried to send a formal complaint to the Landmark group and system automatically rejects input on the website. Convenient.

On dated 8th Dec 2023 , time 14:30hrs we visited to marina mall Homebox bahrain for replace one grossry home item due to size was not correct and there homebox supervisor behaviour is very poor and he is not ready for replace and we left the item there on counter now.

Pity there isn't zero stars. A cupboard is not furniture according to Homebox it's a household item. Thus assembly is not included, which was nowhere on the product description or on the website. Assembly also needed electric tools. Customer service on what's app, and landline were useless.

Ordered plastic stand organiser. The offer online was B1G1, but Homebox UAE didn't deliver the second organiser as it was offered. Poor customer service as well online.

Zero star- Home box burjuman staff is not cooperative, pathetic service.

DONT WASTE UR HALAL RESPECTABLE MONEY ON THEM WORST CUSTOMER CARE WORST WAREHOUSE PEOPLE WORST DELIVERY AND FIXING PEOPLE. ONLY STORE PEOPLE R OK ONLY SALES GUYS R GOOD. BUT THE HEADS ARE SAME LIKE WAREHOUSE PEOPLE My 18 years of dubai life’s most pathetic experience i paid AED 18000 for damaged repaired furniture they r seLLING AND tell customer u have warranty for two years and sending painted repaired furniture please its my humble request dont waste ur money with this dirty player warehouse people furniture store u can go homecenter n other BIG STORE but not homebox they made me sick mentally torchering to call PATHETIC PROFESSIONAL LIARS customer care n tell same story 100 times only the store people r ok coz they have to sell the furniture i m still in trouble of one chair they have to replace but theyr playing sending damaged used chairs in the replacement of my Brand new chair i m going to take an serious action now n keeping u all save from this store dont waste ur halal money on them Cheaters selling used items n pathetic delivery warehouse people cheap illiterate fixing people