Home365Reviews of home365.co

This review is about a customer service representative Angela A, and not about home365 in general: I had a wonderful experience with Angela! Her responses were very speedy and compassionate. I appreciate her excellent customer service.

Been with Home365 for several years now and they have always done right by me. Hiccups when they first started which is expected but as their process improves, have had less issues and been so stress free with confidence in them addressing issues as they come regarding our properties. Highly recommend them if you want your RE investments on autopilot.Jenna at Home 365 is always on point addressing my concerns quickly. Keep up the great work!

I’ve had a fantastic experience working with Simon at Home365. Managing a property in PA from a distance can be stressful, but Simon makes it seamless. She is incredibly responsive and, most importantly, consistent with her follow-ups and oversight. It’s a huge relief knowing my property is in such capable hands.

Simone has been very helpful and friendly in all areas with me

I read a bunch of bad reviews on reddit about them from a landlord/owners view and majority of them we not very good. Yet I made the mistake of still moving into a house that was managed by them and deeply regret it.... My comment below is based on my opinion and my experience as a tenant for the last 6 months. THEY ARE TERRIBLE. I moved into a newly renovated house November of 2025. Since then I have had around 25 maintenance request I have had to put in. Most of them were due to the lazy and probably cheap contractors they used to reno the house. The electrical breaker box was not installed correctly and I could not run my refrigerator as it kept tripping every time the cooling turned on. The electrician said it was an extreme fire hazard and was surprised it didn't catch on fire. Master bedroom sinks didn't work, secondary shower did not have running water, washer machine water connections did not work, water discharge outlet was glued shut so I could not open it to hook up my washer machine. All the doors exterior doors did not seal close. None of the bedroom doors when it is cold will stay shut its like they shrink. More than half of the windows wont lock shut as they are the wrong size. No air filter was put in the HVAC unit. The heater is not big enough to heat the house in 30-40 degree weather over night, wake up in the morning and the house would be 62 degrees after it ran all night. Don't forget the house has a 27gallon electric water heater for a 3 bedroom 3 bath house....................... Which they would not replace. I can either run the dishwasher, washer machine or take a 15min shower ever 3 or so hours Sure I wouldn't chalk that up to being Home365's fault. But when it comes to maintenance it was just as bad. Most importantly when you submit an emergency request they take over 5 business days to respond. Also they sent on average 4 handymen for each maintenance request. Which from my understanding even for a visit they charge Home365 (not sure if that cost is passed onto the homeowner). From a tenant standpoint it is extremely time consuming for me to coordinate times to be off work while they come to fix an issue, now multiply that by 4 times per request across 25 maintenance requests.... For the shower problem they sent over 15 handymen to the house over a 3 month period. I've gotten to the point where I just deal with the problems. Now lets talk about there resident portal either on the web or the app. Absolutely terrible. I wasn't ablet to fill out the move in form or submit videos of any of the problems or blemishes because the app would error out when submitting which I can assure you wasn't user error. So when I moved in I had to send in 8 maintenance request individually. When submitting a maintenance request you can only take a video which you would think would help the handymen/Home365 understand what the problem is but no they have no clue. Next the messaging on the app the keyboard covers the text box so you cant even see what you are typing and you cant stop typing because when you read over it and want to add more or make changes you can only add at the very beginning of the message. Lastly, the people you talk to when you get the very very very rare chance to get them on the phone are extremely rude and unprofessional. I am a tenant and not a homeowner using them and sure 60% of the problems were not Home365's fault. With that being said they do not care about the property, they do not care about the tenant. They are just in it for the money so do your research and figure out every little expense that gets passed through to the homeowner.

This has been the worst rental experience that I have encountered in my life. I have been a home owner for 20 plus years, I sold my home and moved to AZ. I found a rental home that was managed through home 365. Initially, it seemed like a good company to rent a home through. When I gave notice towards the end of my lease that I will not be renewing, that's when all the drama began. I was being harassed about not bringing my garbage cans in quicker, and by not keeping my yard landscaped. I kept this home immaculate, it actually looked better when I moved out then it did when I moved in. I did a pre-move in inspection and provided the company with pictures and videos of prior damage with the completed form. When I moved out which was 12/2025, I was denied access to be a part of the move-out inspection, which it stated in my lease that it is my right. I received an email stating that home 365 is keeping ALL my security deposit in addition to me owing $280 for cleaning, damages, and repairs. Remind you this house looked better when I left then when I moved in, I knew this company was going to attempt to keep my security because of the numerous encounters I had with varies of their rude and unprofessional employees via chat. I will be taking legal actions with this company if the decision of withholding my security deposit is not rectified, but in the meantime, I clearly advise anyone that is considering renting with this company home 365 to rethink, as it seems like it is part of their plan to retain tenants security deposit upon vacating the premises, despite showing proof of videos, pictures and even comparing to the pre-move in inspection information. There are great property management places out here but don't get caught up and think this company home 365 property management is worthy, you will get screwed like they are trying to do me. I have attempted on numerous occasions to reach out to managers or corporate, to share my horrible experiences and there is no email/phone number. At this point you are left sending requests for someone to reach out to you and you are left getting the same unprofessional person that you are having the issue with. DO NOT RENT A HOME/PROPERTY THROUGH HOME365 you will regret it! UPDATE🙌 I took Home365 to court and won, remember to always take pictures and videos when moving into a place, so no company like this can try and keep your security deposit and accuse you of other damages that was clearly a lie.

Will not add anything to their lease contract. Include 35 pages about lead (out of 49pages) in the lease. If a tenant is late with the rent, your draw will be late or might be next month. If you leave Home365 their support stops. Do not send a breakdown of expenses with final (closeout). Their link to the objection form just leads you to their website. Basically, everything is done their way and you are just there to pay management fees and pay for repairs. Management is in Mesa. Property is in Prescott Valley. Poor local representation.

Properties are deplorable. Their pictures of the properties are beautiful, but the real deal is disappointing. Home 365 charges a 35-dollar application fee. 5 out of 10 who look at a rental property fill out the application, and not one time have I seen anyone get accepted. Properties have been vacant for over a year, and I know I showed the rental over 100 times. That's the scheme, 35 dollars a application. I show that rental 30 times a week, maybe 15 fill out the application, that's 525 dollars a week, that's only one property( nonrefundable) I had 5 properties, I would show no less than 10 showings a day, that's 350dollars a day in nonrefundable application fees, property still vacant a year later. That's 100,800 dollars a year just in application fees and that's only one contractor showing 1 property. There site shows 27 states, do the math.