The order took awhile to get here
The order took awhile to get here, presumably because it was coming from China. The parts I needed to repair my HS360S were exactly what I needed and was able to install them myself.
By MICHAEL F.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
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192 reviews
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To share the joy of flying a drone and exploring the wonderful world, Holy Stone provides high-quality quadcopters also drones with camera.
Holy Stone (holystone.com) has 192 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
192 approved reviews, newest moderated first
The order took awhile to get here, presumably because it was coming from China. The parts I needed to repair my HS360S were exactly what I needed and was able to install them myself.
By MICHAEL F.
Super Quick delivery 💨
By Claudia
Awesome fast service, good little drone
By Gregory H.
Batteries never got out of customs in China. Wouldn’t refund purchase even at 5 weeks late and multiple emails telling me to be patient. Then told me to contact US postal service to change destination address from mine to their overseas warehouse and email back required proof of changes. I called USPS and they had no record of the package entering the system and suggested this was a highly suspicious response. I had to go to credit card company and file for refund. Terrible customer service.
By M C.
Response from Holy Stone· Oct 13, 2026
We sincerely apologize for the frustration and inconvenience you experienced with your order. We understand how disappointing it must have been to wait for your package for such a long time and not receive the resolution you expected. We are sorry that the communication and handling process did not meet your expectations. We truly value your comments and will carefully review this situation to improve our after-sales service process and provide a better experience for our customers in the future.
Excellent parts replacement.
By rpelectroniks
Always a pleasure dealing with Holy Stone , Hoping they develop more drones in the over 249G class , Really like my HS700.
By Steven S.
Customer service is very responsive and helpful
By Matthew G G.
The parts worked. Having some instructions as how to replace the part would have helped.
By Neil S.