IrelandReviews of holisto.com

We had our hotel room cancelled becuase of the war in Dubai, the Actual Hotel Rove Expo were fantastic, they cancelled free of charge because of the war, however this shower of sh@te refused to refund the money, even though the money had been refunded back to them. They stopped replying and only replied when I did a charge back with American Express, and then they said they werw about to refund the money, but then I did a charge back, so they couldn't, then the day after they said again the room was non refundable, no changes allowed ect. I wouldn't mind, but the flights were cancelled, the hotel was cancelled and the British Government have advised against all but essential travel to UAE, yet these clowns hide behind these terms, despite being given the money back. Don't bother booking woth these, they are also part of Trivago, I will.not be using any companies linked to any of these from now on.

Llevamos casi dos meses reclamando a Holisto por un error grave en una reserva que nos obligó a pagar 810 € adicionales directamente al hotel. Durante este tiempo hemos contactado por correo y teléfono en numerosas ocasiones y con distintos agentes. La única respuesta recibida ha sido siempre la misma: que el caso está “en investigación” o “escalado como urgente”, sin aportar información concreta ni una solución real. A día de hoy seguimos sin el reembolso ni una respuesta clara. La gestión ha sido lenta, poco transparente y carente de responsabilidad por parte del servicio de atención al cliente. No recomendaría Holisto. Ante cualquier incidencia, el cliente queda completamente desatendido.

I booked a stay from August 11th to 17th 2025 for my honeymoon through Algotels. Due to a force majeure event — fully justified and documented — I was unable to travel and therefore did not consume the service. Despite this, Algotels has refused to refund me, claiming that an undisclosed third party they used (without my knowledge or authorisation) “declined” the refund. This behaviour raises serious concerns under the UK Consumer Rights Act 2015, as they are the contracting party responsible for delivering or refunding the service that was never provided. Passing responsibility to an unknown third party is both unlawful and unethical. In addition, Algotels appears to have shared my personal data with a third party without consent, which could amount to a GDPR violation. After weeks of emails, no solution was provided. I have now started legal action and notified UK Trading Standards. Travellers: please be extremely cautious when booking with Algotels. Their lack of transparency, misuse of third parties, and disregard for consumer and data-protection laws are unacceptable. #ConsumerRights #UKLaw #GDPR #Algotels #TravelWarning

I booked to stay in glin castle through their company, when I rang the hotel they were not aware of my booking and said it was a scam. Glin castle only take bookings for groups like parties and weddings. When contacting Holisto they have not offered me any refund or much of a response, I have contacted my bank hopefully i can get my money back trough my bank. Do not use this company!

Not a real site. Selling rooms with fake listings, fake pictures. Avoid. Scam website. If you have booked request a charge back.

The hotel has canceled and refunded the reservation back to trivago deals. But trivago deals has refused to refund me back.

BOOKED THE BAHIA HOTEL THRU TRAVAGODEALS.COM WHO ACTUALLY(NOW I FIND OUT) HAS HOLISTO DO THE BOOKING. BOTH COMPANIES WILL NOT RESPOND TO PHONE OR EMAILS AND REFUSE TO REFUND ANY MONEY AND WILL NOT CHANGE DATES, THEY EVEN DENIED I HAD A RESERVATION UNTIL I THREATENED THEM VIA EMAIL AND THEN THE RESERVATION, UNCHANGED, MAGICALLY APPEARED AT THE RESORT IN SAN DIEGO. I WAS UNABLE TO CHANGE OR CANCEL ANYTHING AND HAD TO GO THRU WITH THE RESERVATION. SO I SPENT AN ENTIRE WEEK AT A RESORT I DID NOT WANT TO GO TO. WASTE OF $2700.

Thieves. Booked a room at the Sheraton Skyline hotel, Heathrow. The hotel never received payment from Holisto. Fortunately, American Express, refunded me the entire amount after their fraud squad investigated it. Shortly after, I got a scruffy 30 page photocopied complaint from Holisto, claiming I had violated their terms and conditions. I was harassed with requests for payment, otherwise I would hear from their lawyers. Needless to say, I ignored this, and never heard anything again. Scum of the earth, passing themselves off as a legitimate company. Beware.