Hobo the OriginalReviews of hobobags.com

I purchased Hobo vintage none of the pics showed damage on the bag and was listed as Excellent condition. There is a stain and a piece of leather missing on the bag so NOT fully disclosed. I cant even resell this at a yard sale. I reached out to HOBO the day the bag arrived the return email was AI not a real person I sent back pic of the problem to verify then it said I didn't contact them quick enough so no refund. I am stuck with a bag I will never use. NO FULL DISCLOSURE awful customer service when I called the number it's out sourced. They dont handle vintage only email and AI repeats it's self. So frustrating no where to go with this. I'll never buy from them now new or vintage , sad because I liked them.

Received a wallet for Christmas, just started using it and the zipper is stuck. Have been a long time fan of this brand, have over 30 of their bags & wallets. I had 2 issues in the past, once with a magnet the other with a zipper. Both were dealt with quickly and the bags were repaired &returned at no cost to me. That being said, this time I'm told to find someone on my own or return it with documentation(which I don't have as it was gifted to me) and they'd decide what to do. Perhaps mail me a gift card. This to be done at my expense. Will not be purchasing anymore of their products. The company is not what it once was. I might add, the workmanship of these products clearly have gone downhill.

Don’t buy from this company. Bought a purse on sale. The color was much darker than the website. I asked to make an exchange for a different color. That was fine but they wouldn’t honor the sale price. The most ridiculous thing I’ve heard in a long time. Returned the purse and, of course, it cost me $7. Never again. Stay away.

I would give them a zero if possible. Ordered a cherry blossom purse. They sent the wrong color. The cherry blossom is out of stock they sent a coral color I had to send 16 emails 8 phone calls to resolve the issue. No one ever answers the 800 number. They finally posted my refund. They charged me to purchase the purse and had the audacity to subtract the return shipping from my refund. They are the worse company I have ever dealt with. They sent an email saying I could have a 20% off on a different. The problem with that is they never honored the coupon. They are a terrible company to do business with

I purchased a bag. The next day it went on sale. They refused to honor the sale price. I had to reorder the bag. I received the first bag and it was complete junk to say it nicely. I returned it. The second one I returned as well. They refused to refund me shipping charges. The quality of the bags would be equivalent to something a teenager would purchase at Walmart. These bags probably cost them pennies to make and they're selling them for hundreds of dollars.

Customer service never returns phone calls and emails are not promptly responded to either. Ordered 4/27 and very late evening of 4/30 received email that order would be delayed. Called in morning of 5/1 and emailed. Email response was shipping that day or next with tracking info. Never received anything so emailed 5/7 and called & emailed 5/8 to cancel. Disputed charge and at end of business day, HOBO sent email that cannot cancel & shipped order for supposed delivery on 5/12. Now I am supposed to return when received to get refund even though already disputed. Have zero clue if will actually be delivered by 5/12 as I have plans due to holiday. Customer Service is abysmal as phone sends to voice mail automatically with no return calls. Only response is email when they get around to it.

Rip off company. Received a gift bag, purchaser received a deep discount on the purchase. The purse was defected, not sure if this is intentional. Wanted to exchange, only can exchange via Hobo Bags site. Which I did and this is when I learned that the $138 bag sold to purchaser for $110.90 [wth tax]. As I process the exchange I learn of the discount. As I was completing the process & I changed style of bag, a bag that retails for $128. Hobo Bags requires to pay the difference. from the amount the purchaser paid to cover the difference so that Hobo Bags gets paid their full retail amount. So, Hobo Bags is making more money on the exchange than the original purchase & is off the back of the person who received damaged purse in the beginning. Hobo Bags only offers gift cert. on exchanges, so I completed the exchange, paid the $26+ difference, returned the 1st bag. I chat w/associate & they refuse to do an even exchange citing that I was purchasing a higher dollar item? I doing an exchange, Hobo Bags should have written off the $2+ diff to honor the original purchase. If they don't then they are price gouging the customers. They are enriching themselves off of their exchange policy. Bad business, bad product, bad business ethic. Not sure they knowing sold defective product in exchange for deep discounts. Maybe. All in all will do business with them again.

I bought the "Moon" vintage purse at hobobags.com and am so disappointed! The worst thing about the purse is the terrible smell, that I assume is from the chemicals used to treat the leather. The other disappointment is that when I attempted to return the purse, I was informed in was not eligible for return. Not being eligible for return was not indicated when I bought the purse. Also, the customer service was terrible, in that they provide a phone number to call, but you are instructed to use their website or leave a message.