Hobby WingReviews of hobby-wing.com

Got a motor that didn’t work from the beginning. They never responded to my emails. Horrible company and shirt quality products for the motor was only two days old

Purchased the blue tooth connector for the hobbywing esc. Would not connect to Android as hobbywing is apparently not keeping up with Android updates. Once Hobbywing informed me they fixed the issue, the device would no longer power on. Immediatly hobbywing offered me options to pay for a replacement. The first option is they inspect the device and determine if its a warranty issue or not. If not you get a discounted (of a whopping $9 for a total of $54) replacement option or you can off the rip decide to purchase a extended warranty replacement as they call it for $37.99 and they send out a replacement. "Option 1 Warranty Inspection service The product will be sent to the HOBBYWING North America facility for testing and service exchange. You will receive a Return Authorization number (RA#), as well as instructions for the Return. • All standard RMA Warranty requirements must be met if they have not been met already. • Upon full-scale inspection, if the product is determined to be damaged due to a manufacturer defect, the RMA department will issue a brand new replacement at no cost ($0) immediately. With that in mind, • If our engineers determine the damage is due to some other cause other than a manufacturing defect, it is considered Non-warranty condition. In this case, a flat rate repair/replacement fee (including labor) of the product will be provided. If it is not repairable, a brand new replacement can be arranged at $54 (List price $62.99). Option 2 Extended warranty exchange. You'll be provided a brand new replacement at a reduced price that can be sent out to you as soon as I received your return shipping tracking number. • Skip Inspection process. You are returning 1x OTA Programming Device to activate this program. • The Extended warranty replacement fee is $ 37.99 each. • A return shipping address will be assigned to you accordingly. As soon as we confirm a tracking number, the new replacement will be arranged by our automated shipping fulfillment system." Not only is this process extremely slow as they only seem to communicate through email and typically takes 3-4 days for them to reply. Out of the warranty claims I have had to make in my life and customer service I have delt with this is by far the worse. I am sending my unit in to see what the outcome is. I am also replacing all my hobbywing purchases and selling all hobbywing gear. I no longer have any trust in hobbywing products or support

My review is based on dealing with castle creations and horizon hobby’s. I tried calling in to speak to someone live about my fan going out in my max 6 ESC. I had it a week and put a screen over it to protect it so nothing could get in. Anyways, their was no possibility to speak to anyone and made to email them. Strike #️⃣1️⃣. When I got an email back it was an auto generated template which was very cold and said sorry we don’t replace fans. Strike #️⃣ 2️⃣ and believe me. There will not be another strike. I don’t care if I save a little $ on this product and I will moving forward spend more to get great customer service.

Worst experience possible. They're late on both of my shipments and service was awful. Never again.

i bought a brand new QuicRun Series , 10BL80 ESC for my project truck and with less then 20 min of run time it dies i have no connection to the esc and thought by upgrading it it would last longer then the previous axial esc that came with the truck and im disappointed because when i contacted the hobbywing help services i have been ignored. in total i wasted $75 canadian.

I was lead to believe this was a great company with great support, but for some reason I have a problem with their product and they say it’s impossible. I bought an axe 2300kv brushless set up and don’t even run the fan. For some reason though it flatlined one of my cells in my 3s lipo without reaching voltage cut off. The response I got was “that’s impossible it wouldn’t do that what accessories are you running” the unfortunate part is I’m not running any accessories not even the fan. My questions are 1) why didn’t the voltage cut off work for all of the cells? Clearly one of my 3 cells went to 0% so that means it should have stopped at 3.4v per cell, the setting I put it at, but it didn’t. 2) why don’t you put in the instructions that if you play with the throttle rate in the controller that it causes batteries to go past voltage cut off? I assume you guys suck at research so bad that I had to conduct my own and I found that if I played with the throttle rate instead of keeping it all the way cranked up that it’ll kill a battery. I’ve tested this with 4 different batteries and they all worked fine till I adjusted the throttle rate then they started to degrade abnormally, and they started to go off balance then would go down past voltage cut off. Overall I’m going to post this review on anything that has to do with the axe system till I get contacted again with a fix for killing my $60 battery completely. Your R&D team needs to do better.

Hobby-wing aka Arris hobby sold me a product which was defective. The drone has electrical issues. They will fight you over returning or exchanging the product even though. I contacted support on the very first day it arrived and alerted support that the drone wasn't working properly. Instead of replacing the product or issuing a refund they are trying to force me to pay to send it to a repair center and go another week without being able to use the product I payed several hundred dollars for which arrived unusable. They will push the shipping fees for the return or repair of the defective products on you rather than providing a return label. Customer service is over seas and they have no customer service in the US so you will be waiting hours upon hours for responses and simple issues will take days or weeks to resolve.

I would give this company 0 Stars if I could this company is a bunch of crock. I have this friend who purchased to esc's both of which fried within 10 minutes of using them and they refused to even help him which is crap because I know he followed all the directions and I know that he did it step-by-step he made sure he had the right equipment everything and this company has told him three options which is bologna because a company should warranty their product especially if they want customers to stand behind their products my friend has an arrma kraton and I know that they would go above and beyond to help him out to make sure he was a satisfied customer and hobbywing is literally the worst product ever to purchase. Because he plugged all of his equipment into a different ESC and guess what lo and behold it works perfectly fine had no problems whatsoever but the moment the ESC from hobbywing was put in it fries pathetic in a company and definitely a pathetic warranty manufacturer's defect whatever you want to call it. I know for a fact that he has spent over $1,000 on hobbywing products and they've all s*** on him. it's pretty sad that a company can't stand behind their guarantee that a product of theirs is going to work.