HMDReviews of hmd.com

Bought a Nokia 3210 and found that Nokia phones are m now made by HMD. It worked well until it decided to get a software update by HMD. After that the phone would just not find or connect by Bluetooth with my existing car. Prior to the software update the 3210 would connect well with it. There is something wrong with the updated software but it is very difficult to contact HMD. They suggest filling out an online form they provided when when you try to send it off it asks you to use the chat line, This is useless because I need to speak to a human. Finally got a connection with HMD support who told me to delete all the other bluetooth connections on my car and the HMD did then connect. However, there are other problems such as not being able to send texts. If you look at Trustpilot you will see that over 80% are 1 or 2 star poor reviews. I wish I had never bought the Nokia 3210 and would advise others not to do so. HMD do not look at these reviews which just shows that they do not have a good customer service record. So avoid them

I have had several Nokia phones (8+) over the years (still have my brick running from 2010) and have recommended them. However, recent support and options has led me to stop. Only one official repair centre in Europe.... it's in Romania, and you can't get a price estimate on repairs until you ship it and wait to hear from them. Not great if you're in the UK wanting a quick fix. Spares to do self repair are limited to certain models. In my case, the X30 5G doesn't have spares unless you're a registered repair centre. I just needed to replace the speaker. Now I'll have to give a local guy £70 just to do it because I personally can't get the part... or ship it to Romania for official repair. Side note on performance. The two models you can repair with iFixit have been purchased by myself as well. The g22 is slow... so slow the kid stopped using it and my friend went with a different phone all together. Also had an issue with Wi-Fi stability with that phone. The g42 5G is fine for calls and that's all my wife's charity uses it for, but we bought a Samsung when they needed a second phone. Same cost, better specs on performance unfortunately... and longer software support in many cases. Note: This is review is following my attempts to engage with HMD (taken over for Nokia) on getting a phone repaired.

I purchased a HMD Nokia 5.4 cellular phone, as I had Nokias when they were Nokia from 1996 onwards until ceased manufacturing, always positive experiences. HMD Nokia 5.4 - a brick would be a more cost effective device as a mobile phone, camera, digital device. HMD aware of the issues, promised an operating system update WHICH NEVER CAME. You have to restart the phone several times a day, will still have issues running apps, every time you restart that is 20% of battery lost, every time you restart expect 10 mins before you can use it, which is a 1 km walk to the station, and get on the train. I would suggest any potential buyer avoid HMD anything like the plague (the plague would be a more useful phone to be honest).

Unterirdischer Support Anfang Mai hab ich mir das HMD XR21 direkt bei HMD bestellt. Die Lieferung war problemlos. Nachdem ich das Telefon eingerichtet hatte, funktionierte alles noch gut. Im Juni zeigte die Kamera Fehler auf, sprich ich hatte immer wieder grüne oder pinke Streifen auf den Bildern. Somit kontaktierte ich den Kundenservice. Ich erhielt einige Tipps, wie ich dies selbst beheben könnte. Das funktionierte aber nicht. Dazu kam dann noch, dass das Telefon beim Laden Probleme hatte, einmal hatte das Bluetooth Probleme und konnte nur mit einem Reset wieder zum Laufen gebracht werden etc. Dh da hat die gesamte Software ein Problem. Nach mehrmaligen hin und her bekam ich die Möglichkeit, das Telefon einzuschicken. Ich bekam das Telefon nach ein paar Tagen zurück und durfte erkennen, dass absolut NICHTS bei gemacht wurde. Nach dem erneuten Aktivieren und Einrichten des Telefons ist alles wie es war. Auf nochmalige Kontaktaufnahme mit dem immer freundlichen Kundenservice wurde auf einmal von einem anderen Problem gesprochen und ich solle das Telefon nochmal einschicken. Ja genau, das ist dann wohl ein SCHERZ... permanentes Telefoneinrichten ist alles andere als lustig. Ich wollte das Telefon einfach ausgetauscht bekommen, bzw. zurückgeben. Darauf ist bis heute nicht eingegangen worden. Ich werde mich wohl an den Konsumentenschutz wenden. So viel dazu, lieber Europäische Waren zu kaufen...

I previously was using a Samsung 21+. An expensive phone that I need to replace. Looking at the options, I decided on the HMD Skyline. Good camera, Android 15, self repairable. A great option at an affordable price. I bought one. Then I tried connecting a USB-C plug and play microphone to record video. Nothing. tried a direct wire, nothing. No 3.5mm headphone jack like was on the video I watched. Totally incompatible, after doing a side by side set up with my Samsung, which worked first time. Then I thought, I'll try my Interphone M2 motorcycle comms unit. Nada. I have been persevering with this for 3 weeks! So, HMD, I am sorry. Great idea, crappy integration with the rest of the tech world. Going back to my ageing Samsung because at least that reads bluetooth devices. Giving HMD Skyline 1 star because 0 is not an option.

Androïd HMD-pulse acheté chez Free-mobile : il s'est bloqué dès la première mise en marche (petit robot vert), impossible de l'éteindre, de le rallumer. Chauffe beaucoup (pas confortable pour l'oreille); Pas de connexion internet réseau mobile (Free-mobile). Me demande de l'envoyer à réparer en Roumanie (?) Compagnie appartenant à microsoft qui fabrique des téléphones pour "les humains" (Human Mobile Device). Appareil retourné au constructeur depuis presque 3 mois... Free-mobile derrière envoie 4 lettres de menace (en 5jours) de coupure du service pour non-paiement d'un service non-rendu depuis sa mise "en service" avec cet appareil pour... "les humains".

I ordered a phone for €49.99, but it was defective upon arrival (a manufacturing defect). After insisting, I finally received a return label (because I had supposedly had to pay for the costs myself) but when making this, I had to fill out a form that it was supposedly DHL's fault. When sending this form, customer service had first forwarded a form that had already been filled out by a previous customer, a violation of privacy in my eyes. In the end, I did not receive a new device, but I did get my money back and I had to order a new device that had in the meantime been saved to €79.99 (€30 more expensive!). I had to subscribe to newsletters to possibly get the device back under promotional conditions, while I initially immediately asked for another device, I suddenly had to order another device when the promotional prices were still valid. It was the first time I ordered via the website, so ordering another device was not an option because I did not even know how the previous one would be handled. The customer service was also not in my native language, even though the website was in my native language. This was the worst customer service I have ever had, both online and in real life. This whole proces took 3 weeks. original tekst: Ik heb een telefoon gesteld voor €49,99, maar bij aankomst was deze defect (een fabrieksfout). Na aandringen kreeg ik eindelijk een retourlabel (want eerst had ik zogezegd zelf voor de kosten moeten opdraaien) maar bij het maken hiervan moest ik een formulier invullen dat het zogezegd de fout was van DHL. Bij het opsturen van dit formulier had de klantendienst eerst een formulier doorgestuurd die reeds was ingevuld door een vorige klant, een schending van privacy in mijn ogen. Uiteindelijk heb ik geen nieuw toestel gekregen maar wel mijn geld terug gekregen en moest ik maar een nieuw toestel bestellen die ondertussen weer was opgeslagen naar €79,99 (€30 duurder!). Ik moest me maar inschrijven op nieuwsbrieven om het toestel eventueel weer aan actie-voorwaarden te krijgen, terwijl ik initieel onmiddelijk om een ander toestel vroeg, ik moest maar ineens een ander toestel bestellen wanneer de actieprijzen nog geldig waren. Het was de eerste keer dat ik bestelde via de website, dus nog een toestel bestellen was geen optie omdat ik niet eens wist hoe het vorige ging afgehandeld worden. De klantendienst was ook niet in mijn moedertaal, ondanks de website wel in mijn moedertaal was. Dit was de slechte klantenservice die ik ooit heb gehad, zowel online als in het echte leven. Heel dit gebeuren duurde 3 weken.

I brought a phone. It was supposed to be next day delivery but it didn't come 5 days later And it was broke when it arrived and the I had to send the phone back Then I had to argue to get my refund back because there was not going to send me a new phone. And when you phone customer service , all they keep saying is the given time we ve past it to the relevant team I think I have give them time it has been 20 day now