Hismith Official StoreReviews of hismith.com

Refuse to cancel an order and speed up the expedition to make sure not to be able to cancel it. Edit: changing your reply after the facts doesn’t change anything

While they answer emails and have been generally helpful, it took them multiple emails to get me a proper answer. It has also been multiple weeks since I have ordered and still have not gotten my shipment, although that is partly due to shipping issues.

We placed a Hismith order and quickly realized we wanted a different item. After contacting customer service we were able to cancel our order and get what we wanted before the original shipped out. Amazing customer service and communication! Will be making more purchases!

Placed order 11 days ago. Not delivered despite a 3 days delivery time. No tracking number provided for the delivery. Multiple emails and messages via website chat left unanswered. No phone number to contact them directly. Avoid at all cost due to poor customer service support.

I am so disgusted with my experience with customer service. I was sent a defective product, emailed them about it, and they have doubled and tripled down saying that it's meant to be that way. They went so far to say that the product photo on the website was incorrect (showing what it's supposed to look like). They have now resorted to ignoring me completely. They refuse to acknowledge the product is defective, that they were wrong, and they will not send me a new one. The suction cup that came with the purchase has the wrong end on it, so it will not attach to any accessories the product came with. Instead, they showed me a mock photo of how the suction cup is supposed to be attached to the end of the machine, rendering it 100% useless because the machine would just have a suction cup on the end of it. I am so disgusted by this abhorrent customer service. They have been ignoring me for a week after 2+ weeks of back-and-forths trying to sort this out. Update 03/21/2026: After additional back-and-forths, I was informed they would send me the correct attachment for $20. Sure, fine. I went to order it and it was going to charge me over $100 in shipping. When I reached out to ask them about a code, they said they would send it once their festivities were over (company was closed for a while, but they didn't give me any indication when this would be). It got to the point where they noticed my review, and told me they would send the correct attachment for free instead, and asked me to remove the review. Considering the entire process, how long it took (since February 1, 2026), how many times I was ignored, the fact that they did not once answer my inquiries as to how the product was SUPPOSED to work (never confirmed after I questionned their diagram), and that they tried to bribe me to remove the review by finally sending me the correct product... I cannot in good faith remove this review OR ever recommend ordering from them again.

Azienda raccomandata per la qualità dei prodotti, veramente unici, anche per la Gentilezza del servizio clienti dopo gli acquisti. Rispondono sempre e cercano sempre di aiutarvi in tutte le lingue. Veramente il top!

Quickly responded and offered to upgrade my purchase for free when I accidentally ordered the wrong product on christmas. You really cannot ask for more.

I worked with Jess, one of their customer service reps. She was great! She was super helpful and made swapping my attachments very simple. Definitely a great experience and am so excited to get my order!