Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
757 reviews
HireRightSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HireRight is a leading global provider of technology-driven workforce risk management and compliance solutions. We provide comprehensive background screening, verification, identification, monitoring, and drug and health screening services for approximately 38,000 customers across the globe. We offer our services via a unified global software and data platform that tightly integrates into our customers’ human capital management systems enabling highly effective and efficient workflows for workforce hiring, onboarding, and monitoring. In 2022, we screened over 24 million job applicants, employees and contractors for our customers and processed over 107 million screens. For more information, visit www.HireRight.com.
HireRight (hireright.com) has 757 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
757 approved reviews, newest moderated first
LITERALLY THE WORST to deal with from an HR department that does the verifications. First of all, they outsource to a foreign call center, where you have to repeat yourself at LEAST ten times because they aren't paying attention. There are so many MUCH BETTER places out there. I particularly like dealing with Sterling as you can just hit reply on their emails and you are done.
By Stina H.
Just terrible. Despite me uploading a bunch of documents on education and work experience, they would request the same information all over again, such as contact details of the HR person who would still be employed with my past employer. Alright, I got them one. They never reached out, but instead requested HR details again. Okay , I got them another one, it cost me a million emails and calls. Same story repeated. Yet, for example criminal record clearance was not requested. My question is - if THEY are paid to conduct background checks, why should I do the job for them? Highly disrespectful in my opinion, and casts a shadow on their clients. I am not sure if the clients are aware of what they are actually paying for.
By Nechama
Had a horrible experience not once but twice. They do not contact you for HR call and the HR directly sends invitation of interview. After the interview,the process is slow or nil and waiting for a call back or some response from them.NOOOO!!!!! They never get back even though you contact HR through mails. Not one mail after couple of mails there is no RESPONSE!!! HORRIBLE hiring process and HORRIBLE feedback. One can expect at least a mail stating we will get back or we have moved forward with other candidate. But you do not receive anything. First the company should hire good HR and HR team.
By poland J.
This is the absolute worst experience I ever had. The ''researchers'' doesn't give a damn about the documents or explanations I uploaded. They have tried to contact THAT IS OUT OF BUSINESS for weeks even tho I have stated multiple times that IT IS OUT OF BUSINESS. They find it a problem that I don't have any Bachelor's degree even tho I said multiple times that I HAVENT GRADUATED YET - which I have been honest about since day 1 (applying to an internship). I have no good things to say, this much trouble makes me want to decline the offer that I got - even though I am very excited about the internship. I don't know their business model, but it seems like they find their low-intelligent employees among high-school dropouts. To the companies: DO NOT EVEN THINK ABOUT USING HIRERIGHT.
By Liam N.
Garbage company any company using them for background checks do so research . First the wrongfully verified my job and didn’t even reach out to the HR for the company to do it . I found that strange then they asked for my w2 to verify my salary info. Well luckily I’m a manager who’s been in charge of HR Duties and in my state of NY it’s illegal for any employer or 2nd or 3rd party acting on the employers behalf to ask for anything relating to your salary . Immediately reached out to NYS labor and the AGs office they supplied me with the corresponding law to give a heads up to the employer that hire right was breaking the law . Well I refuse to supply my w2 never in all my background checks has anyone ever asked for it . Then a few days later they email me saying they can’t confirm my High school graduation that I need to supply the full name of my former high school well that was provided originally also with the records sept phone number . They never called it to verify anything . If a company uses them pass on by and check out the reviews on them they’ve been class action sued multiple times and lost and it’s always the same story how this company is allowed to stay in business is beyond me . Also when you call you don’t get anyone who speaks English as a first language and they don’t get what you are trying to say . Run far away from any company that uses them who knows what will happen yo your info .
By trevor B.
I do not understand how a background check company can be so incompetent. These people are messing with people's sources of income and doing a poor job of helping companies hire talent. I am afraid many companies will lose out on good talents due to HireRight's incompetence. They make you do their work, don't follow up with the right details, and send a false report to the hiring company. A total disgrace of a company!
By Maame O.
A nightmare. They have no ethics, and are allowed to ask every single detail of your life, even besides degrees and criminal check! One of the worst experiences of my life.
By Annah B.
Do not submit your details to this company. They use your details for identity frauds. Hireright use your details to run background for you, but unfortunately they dont allow you to see your report because they dont run any background check they just use your deails for scams.
By Arsalan R.
