HimiwayReviews of himiwaybike.com

Accidentally purchased multiple stems (4) when ordering. Freya in Customer service contacted me after my order and corrected it to (1) and put in for a refund for the 3 stems not needed. So far, very satisfied with their follow up. Looking forward to getting my bike.

this man was very helpful , and understood my problem with a faulty kick stand, and is sending me a replacement at no charge . He was on top of problem and was hoping my elbow wasent hurt to bad A++

tres bon service apret vente garantie respecter avec rapiditer

I really like their bikes in like their follow-up service.

Leo was very helpful!!!

I have an Escape Pro and have had to arrange replacement for the controller and the engine. Add to this, that original controller ended up being the Euro model (not US) and I had to replace the replacement, and then when that didn't work, the motor. That all said, Leo, the customer service representative was OUTSTANDING with responsiveness, courteousness and his ability to arrange for the replacement parts to be provided, including event though the time it took to get matters resolved went beyond the warranty period. I would have given a 5-rating if the technicians recognized upfront what we suspected and advised representative upfront that the problem was the motor, not the controller. In the end, their incremental parts and repair process cost the company and me more money and time than necessary.

Wir hatten kürzlich ein Himiway Cobra für unseren Sohn gekauft. Dieses E-Bike passten wir in den letzten 2 Wochen noch, durch den Kauf diverser Zubehörteile, direkt an seine Bedürfnisse an. Nun freuten wir uns über das Ergebnis unserer Mühen. Doch, oh Schreck, wir endeckten plötzlich unterschiedliche Angaben zum zulässigen Gesamtgewicht für dieses Modell im Internet. Da unser Sohn von kräftiger Statur ist, war es entscheidend, ob 180 kg oder 220 kg der richtige Wert ist. Besagte 220 kg Gesamtgewicht war seinerzeit einer der Hauptkaufgründe für das Cobra. Natürlich konnten uns auch Preis und Technik von Himiway vollkommen überzeugen. Der nette Service-Mitarbeiter von Himiway antwortete uns innerhalb weniger Stunden auf unsere Anfrage. Wir waren beruhigt. Es wurden uns die konkurrenzlosen 220 kg Gesamtgewicht bestätigt.

Hello, Himiway's service has improved a lot compared to the past. Unfortunately, there is still very poor packaging, which costs us as customers a lot of time and patience. This situation must change. That's why I give 3 stars!