Paid customer, month-long bug, no fix,
I'm a paying Professional subscriber. On April 7 I opened a support ticket because the HTML signature export wouldn't paste into any email client (tried Apple Mail, Gmail, Outlook on both Mac and Windows). Timeline: - Apr 7: Ticket opened. - Apr 9: Sent a Loom video reproducing the issue. - Apr 13: First workaround suggested (uncheck "match default font"). Didn't work. Confirmed and sent more detail. - Apr 15: Engineering reproduced it from my video and acknowledged the bug. Suggested pasting through Google Docs as an in-between. That converts the signature to a flat image and strips all hyperlinks — i.e. defeats the entire point of the product. - Apr 20: Support offered to email me a manually-generated signature. Same paste behavior, same result. - May 1: Issue still open. Asked about a refund and to escalate. - May 6: Support replied that they had "shared my feedback with the team" and wished my business luck. No fix. No refund. No escalation. The core export feature has been broken on my account for over a month. Engineering confirmed the bug is reproducible. The vendor's final response was effectively a goodbye email. If the signature builder doesn't reliably produce a pasteable HTML signature, there isn't much product left. Looking at alternatives.
By Brandon F.



