Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
546 reviews
High Speed GearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
High Speed Gear® is dedicated to building the best 100% American-made, battle-proven tactical gear™. HSGI® started as a custom shop in 1999, making gear for Marines at Camp Lejeune. Since then, the company has grown to be the largest full-time employer in Swansboro, N.C., with distinct and innovative products like the TACO® and the Sure-Grip® Padded Belt. Our products are designed for the highest level of comfort, functionality, and versatility. Satisfaction is guaranteed for all of our customers, whether military, law enforcement or responsibly armed citizens. Our products are user driven and are designed based on the operational experiences of a wide variety of end users. HSGI® products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, we will repair it or replace it, at our discretion. For information about custom gear OEM projects, contact us at [email protected].
High Speed Gear (highspeedgear.com) has 546 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 57 reviews with 1 star · Clear filters
No free shipping option.
By Elizabeth F.
Response from High Speed Gear· Nov 28, 2023
Thank you for your review, we do not offer coupon codes as the manufacturer as we don't like to compete with our authorized dealers. You can reach out to us at [email protected] at any time and we can assist you with finding a dealer that does offer free shipping.
I haven't received a single email giving me any status of my order. I don't know if the gear I ordered is being processed, prepared for shipping, already shipped, or on backorder. Nothing
By William
Response from High Speed Gear· Nov 27, 2023
Thank you for your review, as the manufacturer we do make all orders to order and the items that you ordered are newly released items, due to a large influx of government orders we do currently have a longer than normal lead time. You can reach out to us at any time, and we are more than happy to assist you with finding that gear through a dealer that has that in stock. You can always call us at 910-325-1000 or email us at [email protected] and we are always happy to help.
I reached out via the online customer service portal to update my address. I’ve never heard back stating they have received the request, nor that it was updated. I also have not received a status of the order.
By Joshua L.
Response from High Speed Gear· Nov 20, 2023
Thank you for your review, I am not showing that you have sent an email to [email protected], if you replied to the email that was sent to you with your order confirmation that is a no reply email. You can reach out to us at 910-325-1000 and we can assist you by phone as well.
No order confirmation with shipping week later no shipping info no idea if shipped.
By Nicholas R.
Response from High Speed Gear· Nov 20, 2023
Thank you for your review, I have resent your order confirmation, those sometimes can go to your spam/junk mail and apologize for the inconvenience. If you need any further assistance, please email us at [email protected] or give us a call at 910-325-1000.
I got this email with a survey, but I never got an email confirming I made an order. So I have no idea if my order is being processed or not.
By Dan
Response from High Speed Gear· Nov 13, 2023
Thank you for your review, I am showing that you have an order and that in is process of being manufactured. Sometimes our emails do go to the spam folder so I would check there. If you need any further assistance, please email us at [email protected] and we would be happy to assist you.
I purchased a new duty belt. Upon arrival it was the wrong size, my mistake. Upon contacting I was informed that the company doesn't do exchanges only returns and refunds as the products are all custom made. I don't believe that.....when I got the belt delivered and pulled it out of the box it was all dusty and dirty with tags on it, like it was hanging on a rack for a long period of time. So I sent it back, paid shipping again, then ordered the right size and paid shipping again. An exchange program is crucial for good business in my opinion
By Matt D.
Response from High Speed Gear· Nov 10, 2023
Thank you for your review, our return policy is listed on our website https://www.highspeedgear.com/returns. All returns are processed as refunds as we are the manufacturer and not a retailer or authorized dealer that carries gear in stock, and all gear is made to order for each customer. As soon as that return arrives, we will make sure that we get that refund processed for you. If you have any further questions, please feel free to reach out to us at [email protected] and we would be happy to assist you.
I haven't received anything or got a shipping notice
By Ray M.
Response from High Speed Gear· Nov 7, 2023
Thank you for your review, as the manufacturer we do make all orders to order, due to a large influx of government orders we do currently have a longer than normal lead time. You can reach out to us at any time, and we are more than happy to assist you with finding that gear through a dealer that has that in stock. You can always call us at 910-325-1000 or email us at [email protected] and we are always happy to help.
I’ve been buying and using their stuff since they started up. Very very high quality and durable. Doc Matt I originally gave 5 stars. The molle/malice clips are half the size needed to properly secure this to my vest The Molle slots are not alligned to secure the top of the case and the bottom of the case. The middle is missing slots. So it flaps on the bottom and top. I used longer molle/malice clips but still didn’t line up properly. Hope I can return it.
By Matt
Response from High Speed Gear· Nov 14, 2023
Thank you for your review, i do apologize that you are unhappy with your purchase, I have sent you an email so that we can get this returned for you.
