Platform Resolution TeamReviews of highpeakco.com

YIP Dr, U|TIP, Nevada

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1.3/ 5

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100 reviews

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About Platform Resolution Team

This profile contains unsolicited, independently submitted Trustpilot feedback. It is not based on a broad customer survey or standardized post-purchase review process, so it should be considered a limited source of public feedback.Reviews appearing on this profile are unsolicited and independently submitted by people who choose to visit Trustpilot on their own rather than through a review invitation.Trustpilot is an open review platform. A reviewer does not need to have been invited, and a review does not necessarily need to be connected to a verified purchase before it can appear publicly. Trustpilot itself explains that genuine experiences are not limited to purchases and that reviewers may post without an invitation.Because reviews are not actively requested from the broader customer base, the reviews shown here should not be interpreted as a representative sample of all customers or orders. Because these reviews are unsolicited, this profile can disproportionately attract people who have independently sought out a public review platform because they have a complaint, concern, or unresolved issue they want addressed.We claimed this Trustpilot profile for one primary reason: to help people who choose to raise concerns here. While our preferred and fastest resolution channel is always direct contact with the support team, we recognize that some people may choose to raise a concern publicly instead. We do not want those concerns left unanswered when our team may be able to help. That is why our Platform Resolution Team reviews and responds to every Trustpilot review so we can investigate concerns, clarify factual misunderstandings, and provide an appropriate resolution where possible.When a review cannot be matched to an order or customer record using the information provided, we will ask the reviewer through Trustpilot for additional details such as an order number, email address, or other identifying information. Trustpilot provides businesses with this process s

Platform Resolution Team (highpeakco.com) has 100 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.

Also known as: highpeakco.com
Website: highpeakco.com
Category: Colleges & Universities
Location: U|TIP, Nevada
Listed on The Fair Hearing: 2026

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Feb 1, 2026

BUYER BEWARE!!!

BUYER BEWARE!!! Still being harassed by this joke of a company. Sent me a bill of $80 to collections because I disputed their charges for undelivered merchandise. Did what they asked by removing the chargeback to get an IMMEDIATE refund (their words) and never heard from them again except to threaten me with legal fees. My case was closed with my credit card in my favor. DO NOT BUY FROM THESE LOSERS AND RIP OFF ARTISTS! An F rating with the BBB should tell you something in addition to all of these rave reviews on TrustPilot

By Wendy

Response from Platform Resolution Team· Mar 2, 2026

We would like to clarify the full timeline for transparency. This order involved a shipment that was not successfully delivered due to a carrier issue. When the issue was reported, we immediately opened a carrier investigation to find out why the item was stuck in transit, which is the standard procedure for lost-in-transit claims. Throughout this process, we remained in continuous communication — over 20 documented email exchanges — working toward resolution. We will attach some emails here for transparency: ---- Wendy Kemmerer [email protected] Tue, Dec 2, 2025, 11:56 AM to me What is the actual status of this order? The order was place 11/12 and it’s still saying another 23 days? Ridiculous since this was supposed to be a Xmas present. --- HighPeak Support [email protected] Wed, Dec 3, 2025, 4:27 AM to Wendy Hi there! 😊 Thank you so much for reaching out—and I completely understand your concern, especially with this being a gift. I want to clear up a quick tracking detail and make sure you feel confident in where things stand. 📦 Order Tracking: XXXXX 💡 Just to clarify: the number you're seeing (23 days) is how long the order has been in transit, not how many more days it will take to arrive. I know that can be a little confusing on the tracking page—thank you for pointing it out! Your order is for the full-size body massager, which is considered an oversized/bulky item due to its size and internal components. Because of that, it ships via a specialty bulk carrier, which does take a bit longer than smaller parcels. This is also noted at checkout for this product category. That said, I agree—it looks like it’s been a bit longer than usual since the last tracking update. I’ve already reached out to the carrier directly for a status update and will follow up as soon as I hear back. 📍In the meantime, could you kindly confirm your full delivery address, just so I can make sure everything is 100% correct on our end? Thank you again for your patience—we’re keeping a close eye on this and I’ll make sure you’re updated every step of the way 💙" ---- Customers are always fully protected under HighPeak Refunds+ if items arrive damaged or not at all. Once the carrier confirmed the shipment was lost, we approved a full refund. However, chargebacks had already been filed on the transaction while we were in mid resolution and active communication. Under card-network rules, merchants are legally unable to issue refunds while a dispute remains open (the option literally disappears). This restriction is enforced by the payment processor and card issuer — not by the merchant. We clearly communicated that the chargeback needed to be formally closed through the issuing bank before a refund could be processed. Instead of allowing the standard process to complete, our support team had to go back and forth explaining the situation. For context, a separate order for the same item was placed by your husband. Despite facing the same carrier delay, his case was resolved with a full refund as soon as carrier confirmed because the standard process was followed. This confirms that our systems work as intended when disputes do not block the refund path. Regarding collections: this action was not taken immediately or without notice. Multiple written notices were sent after the bank-assessed chargeback fees were incurred. Escalation occurred only after deadlines passed without payment or resolution and after we did our best to advice against the chargeback closing as it incurred fees that could've easily been avoided for everyone involved. The balance referenced reflects documented card-network chargeback fees imposed on our platform and distributor due to the dispute process. These fees are not arbitrary and are fully recorded. We maintain complete written records of all communications and remain confident that this matter could have been resolved quickly had the standard refund process been followed as we advised.