Platform Resolution TeamReviews of highpeakco.com

After seeing tons of adds all over and positive feedback about this small bluetooth projector I decided to purchase before doing more research. MISTAKE!! Immediately after checkout for $70, they collected my money and prompted me for the bluetooth add on for another $59!! I declined it right away, and sent customer service an email stating I wanted it cancelled or I was going to call my bank. They responded immediately telling me that I was not tricked and that I was making unnecessary threats. Sounds like by the last comment that I was actually incredibly lucky that they told me it had already been shipped in 24 hours of purchase because I would have only been given store credit after being charged a 30% cancellation fee?! This whole process is going to be a pain in the butt, but I've had to put out a stop payment and launch a whole dispute. I am so glad a site like this exists to warn others!! Don't fall for their trick. Amazon has plenty of small projectors that are truly bluetooth for the $70 range, without a $59 surprise charge!!

Warning to other potential buyers out there! I purchased this product after seeing an ad for it on TikTok. I was initially lured in by their discount, free tripod, and satisfaction guarantees. Without undergoing my usual ordeal of researching the product, I decided to jump the gun and buy it because it had the "easy returns" and "money back guarantee". However, after buying the product, I couldn't help but feel a little suspicious by their seemingly 100% positive reviews. I quickly opened up Trustpilot and input their company's website and it came up blank. Worried, I looked on Reddit and TikTok and the claims that they were a dropship or scams didn't help my concerns. Because of this, I decided to cancel my order and looked on their page for return or cancellation steps. Reading their refund policy, my heart sank as I realized that I've f***ed up. Their policy was that it must be returned in its original packaging unused. They accept returns but do not provide return labels. You must specify that you want the refund back to your original payment or else it would be DEFAULTED to store credit equal to 150% of the original price you paid. And finally, if you chose to cancel your order before it's been shipped, you will have to pay a ridiculous 30% fee. All these "policies" are designed to f*** you as a consumer. These policies directly contradict their claims of "easy returns" and "satisfaction guarantee". At this point, I was convincing myself that their website had a typo since it would make more sense to charge a fee if you cancelled it after it's been shipped. Clinging to that hope, I contacted their support team. Their original response was "No problem! Please read the cancellation policy on the refund policy page of our website first. If you would like to proceed with cancellation, please let me know! (Link omitted cause of Trustpilot)" This may seem cheery and optimistic, but I saw through it immediately. They purposefully made no mention of the fee or the store credit policy, so if I had given them the go-ahead, I would be stuck with store credit and a 30% fee deducted. I decided to clear it up and ask outright about the 30% fee. They confirmed it and stated that it was company policy and that it's out of their hands. At this point my only options were to cancel it for a 30% fee or receive the package and pay for the postage to send it back. I didn't like the second option as I didn't know the postage cost and it would take a while for it to be completed. Overall, all their practices and policies point to a dishonest company. Even if their product was good (which I doubt), I would not recommend them to anyone I know.