HIGHERDOSEReviews of higherdose.com

Product is now broken after a few months and they don't respond to emails. Cost a lot of money and there is no way to get any help. No one to talk to.

The very expensive face mask stopped working with very few uses. Customer service responded and told me “looks like you have faulty wiring” but that they were sorry because it was no longer under warranty. They then offered 40% a new one. Why on earth would I buy from them again. I really liked the story of the company and wanted to support a women owned business. But this is the worst customer service!!

Higherdose red light mask stopped working after 6 months and if you try to contact them they ignore you. They likely wait until after your warranty expires and then say they can't do anything. Absolutely disgusting.

This expensive product failed in little over a year. The first words from their support team was to remind me of the warranty when I was only asking about replacement parts. I ordered a replacement controller for the Mat for $60 and that doesn’t restore the pemf function. When I inquired again I was curtly reminded of the warranty period and was blown off. No response in spite of my multiple inquiries. It seems to me they have a quality issue and they want to limit their losses. To have a $600 Device fail so soon is unacceptable and borders on fraud. I warn all to check the warranty on any device you buy and steer clear of this brand. There’s lots of competition out there and this level of quality and support is unacceptable

This company has absolutely terrible customer service! I have tried 4 times to reach out and ask a question about a product I bought. I received only one response, which did not answer my question. I am now asking how to return an item and am not hearing a thing. I believe they are just running out the clock until I am past the return period. I would not deal with this company again.

My girlfriend bought a RED LIGHT FACE MASK, and it burned her cheeks and forehead after her 2. use. She did get the money back but no other compensation was made regarding her case. And dont get me started on the time it took to get the money back.

I ordered a very large bundle. Receive no order verification email, but did receive two emails, talking about their products and founder. Noticed that credit card was charged. Reached out to company a week after I ordered to check on order. Asked it to be delivered within 1 week or to cancel my order, as we were going out of town for 10 days. Order was never cancelled. Got email stating order was shipped and to arrive when we were going to be gone. Order was then finally rerouted back to shipping facility. But, two parts of the order were still shipped, days after I canceled the order. Customer service chat is available. No phone number or email readily available. I can't state whether product is good or not. My experience just with ordering was unsatisfactory. I am thankful that I cancelled the order. I can only imagine what the customer service is like if you have an issue with the product. Good Luck.

Customer service is awful. I have not received any reply with how to proceed with my return. And we the customer cannot make a return without customer service involvement. I have sent 3 emails to which none have been replied to. High price items and NO class customer service!