Hickory FarmsReviews of hickoryfarms.com

I placed an order in November to be delivered by Dec 13th for our son. Never arrived. Tracking kept updating then Dec 15th not showing anything. I've emailed hickory farms several times and called twice. Was told someone would call me and nothing no response to my emails either. We have ordered from them for years. But NEVER again! Customer service is no help at all!!!

Buyer beware! They never sent me a receipt nor confirmation email, nor any updates on my order. I've emailed them three times but no reply back. I've also tried calling their customer service number, but it wasn't going through (dead silence on the other end of the call). Not sure if this company is still in business, but I highly do not recommend using this service/product at all.

I had a concern about a product I received as a gift. I called customer service and was treated with respect and professionalism. The representative said she was so sorry for the problem and without questions offered me a replacement and told me when I should receive it. Exceptional service.

I ordered a gift basket for Father's Day. I ordered over a week ahead, got a notice it had shipped in time for expected delivery and then nothing. It never got past label created. When I called, there was little in the way of apology. I was offered a refund but that is it. The item I ordered was no longer in stock. I pressed for a discount and free shipping on another item, but they would not agree. Nothing to address the fact that my gift was never even sent and I was left apologizing to my dad for a no show gift. Very disappointing and needless to say I took my business elsewhere and will not order from them in the future.

My sister and I ordered the most expensive summer sausage basket as a gift for our dad who will be celebrating Father's Day and his birthday within a week of each other. We ordered the basket on June 2nd, 2024 and the order had been processing since then. It's been 12 full days with no progress on the processing or even the shipment. In fact, my sister showed me the order receipt which says we would get it between the 12th and the 14th, but the order had not even been shipped, let alone made it through the processing. Why it has been processing all this time, we don't know, perhaps laziness on their part. We both wrote to Hickory Farms asking what was going on with the order and this is what I received as a response. Notice, not one apology or any attempt to correct the situation. "Dear Dan, Thank you for your recent order. You order is schedule to be shipped today (Friday the 14th, the day it was supposed to arrive by) so unfortunately it will not arrive in time for Father's Day. If you would like we can refund you the price of the shipping since it will not arrive in time. Please let us know if this is acceptable. Sincerely, Virginia" I added that part in parenthesis to highlight the delivered by date. At the VERY LEAST, they should eat the cost of next day delivery since they rested on their laurels and instead of making good on their promise IN WRITING, IN EMAIL, that our box would be delivered between the 12th and 14th, then THEY should offer a next day delivery on their dime. I am sure anyone reading this would agree. Again, it's been almost 2 full weeks with no shipping or promise to ship. This is completely unacceptable. There is no reason for this company to take 2 weeks to ship a product of theirs. For a company making about 250 million dollars a year, this is VERY unacceptable. I know they won't feel the loss of my never purchasing another product of theirs again, but the more people hit them where it hurts, in the bank account, then MAYBE Judy Ransford, the CEO, might get off her laurels and light a fire under her employees and get them to be thankful they have a job in the first place. Maybe Todd Grohnke or Ray Chacon need a little visit from Judy to find out why Hickory Farms has a 2 star rating on Trust Pilot and why it takes 2 weeks and an email to get a response from their employees to finally ship out an order.

This isn't real food anymore. Disgusting what happens to companies when they get to big for there own good. I hope you go down hard because what you sell is pathetic!

I called to follow up on an order and their automated service was down—e-mailed and no response. I cancelled the order as it never shipped—no response. A week later I was informed my expedited shipment had shipped—again I reached out—and again no response. Will not be using them again and have addressed with my CC company

ordered a $74 gift basket for the wife for valentines and im ashamed to give it to her. the products art tiny portions, hard to tell by pics online. When i emailed customer service they were absolutely rude! so then i called about an issue that the picture on site showed chocolate drizzel popcorn and i received pretzels. again, very rude and condescending. horrible experience