HGreg.comReviews of hgreg.com

Review: Unprofessional Service and Overpriced Vehicles I recently visited location: 6737 SOUTHWEST FWY, HOUSTON, TX 77074 to inquire about a car listed at $13,700. Upon inspection, I discovered that the vehicle had been involved in three accidents, which raised serious concerns for me regarding its condition and value. When I brought this issue to the sales person's attention, I was dismissed and told the manager would be consulted. However, when the manager approached me, he rudely asked me to leave the store instead of addressing my concerns. I found this level of customer service completely unacceptable. It’s important for customers to feel heard and respected, especially when making significant purchases like a vehicle. I would advise potential buyers to proceed with caution and consider other dealerships that value their customers' inquiries and concerns.

We bought a truck. The truck had a check engine light on. They said they would fix it. We took it back and left it. We came back to pick It up they said they fixed it. We got on freeway and it came back on. We have called so many times and they never return our call. We are going to take it back up there and give them the keys. Just interested in selling you a car with all the warranties l, but they don’t want to fix anything. DONT BUY FROM THEM UNLESS YOU WANT TO GET CHEATED AND END UP A TRUCK THAT IS A PIECE OF JUNK. it is a shame we are paying for a truck that just sits in the driveway. Because we don’t want it to Break down and leave us stranded

This company sold me a vehicle with a multiple internal issues, including a faulty engine.

This was probably the worst car buying experience of my life. Here is the story: We found a car we liked on Car Gurus. They connected us to a car dealer, HGreg.com in Orlando, and set up a visit there. We received numerous follow up texts from HGreg confirming our appointment we even received a price reduction update a couple of days prior to our scheduled visit. We drove 2 hours to the dealership just to find out that the car had left their lot three weeks prior even. We were understandably upset and frustrated. The car salesman and his manager told us that this was not their fault because they do not create the listings or the appointments. Indeed, the car salesman (who looked like a kid fresh out of juvie) complained that we were “giving him attitude.” Trying to make the best of an awful situation, we tried to look at cares that the Orlando dealership would be able to ship in from somewhere else. That’s when we found out that HGreg, besides the ubiquitous $899 “filing fee” (which everybody knows is bogus and pure dealer profit), adds on a suite of vehicle “protection” services to the tune of over four thousand dollars. The car salesman swore that he cannot take these additions of the off because they “had already been applied to the car.” The car we looked at was ultimately over $10k more expensive that what had been listed on their website. That’s when we left – knowing that this was not a place where we would like to buy a car – ever! I am still at a loss for words as to how horrible the experience was. It felt sleazy and dishonest. The staff showed very little respect for us as clients and for fair sales practices in general. Apparently, the car we came to the dealership for, the one that had left the lot 3 weeks earlier, is still listed on HGreg Orlando’s website as of today.

Bait and switch tactics in their sales model. I used to sell cars and the tactics they use are despicable and deceiving. In most places when you see the price of the car listed it includes the prep, repairs and inspection of the vehicle as part of overhead. What they do is list the price of the vehicle about $3600 lower to bait the buyer to come in and drive. Then call the buyer to confirm and even specify the time. Mysteriously the vehicle the buyer wishes to purchase is now being serviced and cannot be seen, (none of this mentioned in the prior calls). Then the buyer selects another vehicle in the inventory with a similar price.  In my experience the 2 cars we saw were filthy and one had battery corrosion (looks like it exploded) all over the battery. The car we chose smelled of urine and the seller agreed it was filthy and he would have it cleaned and shampooed. I also made note of the tire valve caps rattling around in the side compartment of the door with the letter "N" on them indicating Nitrogen (not on the tires) and the service light came on. We agreed to take the next step because the price lined up with our budget. We are told there was no negotiation of price which is OK, as I have dealt with Carmax and the price on the website seemed reasonable. Then, we sit down and the numbers are $3600 dollars more with a bunch of elevated "fees" not listed in the Ad. Fees for a prep package for (ceramic windshield coating, nitrogen filled tires, antimicrobial cleaning, paint and fabric protection) $1299. These things were clearly, NOT done on the vehicle considering how filthy it was. Then there was the $1899 for dealer repairs. Once again, with the service light coming on during the drive, it was clear this was not done either. Finally, an electronic registration fee (whatever that is) for $899. Here I thought the registration of the vehicle was included in the inflated tax and tag fees ($500 for a tag transfer)? So the vehicle is now well out of budget for my college age son. The manager tried to justify these fees and I said we need those removed as they should be included in the price on the AD, to which he showed me some very tiny print at the bottom of the Ad that no one would see. I challenged him again stating that this was dirty bait and switch tactics. When he went to look at if he could get more for my trade the salesman stated he agreed with me but everywhere in Florida does it this way. (Good cop, bad cop). We drove 2 hours through a torrential downpour to see a vehicle that was unavailable and then be sold on fees that should have been included in the price on the Ad. We left with several hours wasted and very upset.

this place will try and steal your money! they advertise one price on the internet and then add dealer fees of $3600. what a waste of time. buyer beware.

Scam scam scam!!! Hgreg sold me a lemon. One month after purchased the SUV, I needed to replace the STARTER which costed me $1,500. Come to find out the SUV they sold me has 2 open recalls that does not have a solution for! How is that even legal and how do these people sleep at night? Totally disappointed and wish I read these reviews before wasting my time and money with these crooks. Lesson learned :/.

********** Do not buy a car at Hgreg *************** They force you to pay a Elite Protection Plan for 1,495 that covers Paint, Fabric and Tire. Of course i don't needed it. They told me it was a fool decision not to buy the Gap insurance for 1,499. With my high credit score a company called Ally gave me an interest of 15.7%. I ended up paying 20,000 plus the extremely high interest for a car that is worth 13,000. I will post this review on a weekly basis. ********** Do not buy a car at Hgreg ***************