Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
16 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hfelau is listed under Children's Entertainment.
Hfelau (hfelau.com) has 16 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
16 approved reviews, newest moderated first
Don’t buy from this company. They keep saying the same s$it over and over again. YOU will NEVER get your stuff. Stay clear,iam gonna try to report them to Facebook and bbb. If I can,you can’t go around and steal peoples money.
By Skully B.
This company must be getting very wealthy. I ordered the sticks and balls game from them three months ago. Never have heard a word from them. They kept the money I sent them however. ($57.10)
By Sam R.
I also made a purchase with hfelau.com (it says lotuscas.com on my receipt, and hfelau.com links to that site) through an Instagram ad for magnetic balls and sticks on April 17th, 2020. Checking the tracking link on my receipt says that the tracking information does not exist and there is no updated information when I check my order online. I have started the resolution process through PayPal. I would honestly still love to receive this product, but given that it was supposed to ship/arrive within 20 days ... after two months it just feels like a scam.
By Julie B.
I ordered mid-April. Order shows it was shipped and received at a customs clearing house in CA. Fedex shipping label generated 4/23/20. Fedex hasn't received the package. I've sent numerous emails to company for updates and all I get back is "please be patient". I've been more than patient! Wish I would have known where this was coming from before I ordered.
By Cynthia S.
I ordered these on March 24 and have not received it yet. This is the first time i ordered something through facebook and it will be my last time. Too bad I didn’t look at reviews before. I filed a dispute with my bank and they credited my account for the amount ,50.98, because i am a good customers. I asked them if they go back to the company to get money back and he said that sometimes. I consider myself very fortunate to receive my money back. This is a lesson learned for me. I will never order anything online through a commercial on Facebook or any other forum. Lesson learned!!!
By Sherryl T.
Do not trust them. They don't ship your product and then give you the run around (wait several more days, give you a new tracking number which doesn't work, etc.) and will not refund your money.
By Mike T.
My order was placed early in March. What I remember from the order is the company name. The next line read London, G.B. Implying the company is in England. I can’t find an address to complain and cancel the order. Where is the address found? I want to cancel my order. Thank you
By Douglas H.
They are the worst company I have ever dealt with. I hope authorities shut down this company immediately. I find it disgusting people like them make a living like this.
By R R.
