Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
625 reviews
heyabby.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Harvest any plant at home with Hey Abby. Through a core team of leading technicians, designers, and marketing experts from all around the world, Hey Abby create the world’s first automated home Grow Box.Hey Abby want home growing to be sustainable and possible for anyone, no matter their experience level. And build a community of growers who support, and learn from one another on their journey.Our vision is to help 50 million people worldwide become home growers, and make the automated Grow Box the new essential home accessory.
heyabby.com (heyabby.com) has 625 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 136 reviews with 1 star · Clear filters
The machine came dented, leaks on my floor, the door doesn't latch right and "night mode" has never worked. The fertilizer packs came covered in a sticky liquid leaking from the box, some of fertilizer packs are leaking, got replacement, packs came in same condition, leaking.
By Craig P.
The customer service representative was helpful but the resolution team was not. My address was incorrect in my profile so the UPS driver left it in the wrong place. There was no such place so they delivered it to the closest address. Abby company said UPS did deliver to the address in the profile. Obviously, they did not! Of course, already paid for
By Betty Ann S.
I ordered a humidifier and it never came in the mail and they wouldn’t ship me another one or give me a refund. Their customer service is poop.
By shawn R.
The product did not work
By bryan F.
I purchased this system for its advertised automation and environmental controls. Unfortunately, critical functionality failed after a remote software “fix” pushed by support. Since that update, the exhaust fans no longer support variable speed control and run only at full power. This persisted after replacing the fans and the top PCB board, confirming the issue is firmware or mainboard related. Support promised replacement fans but instead sent unrelated nutrients. When I followed up, I was told replacement parts were out of stock. The core issue remains unresolved. The grow itself can still function, but not as advertised. Troubleshooting has been on me, not the company. For the price, this level of support and accountability is unacceptable.
By Daniel J.
On the phone emailing parts issue malfunctioning, water pump water sensor no parts available, no assistance exoskeleton. Air parts.
By Jacob M.
Product Needs some improvements. Customer Service Very Slow responding to Customer Complaints.
By Michal A.
Response from heyabby.com· Nov 12, 2025
Thank you for sharing your feedback. We're sorry to hear about your experience. We reviewed your recent humidifier case and confirmed that a replacement has already been shipped. We also looked into your support history and found that our team’s replies were mostly same-day, with a few responses within 24 hours. That said, we completely understand how it might have felt slow when you were waiting for updates, and we truly appreciate your patience. Your feedback helps us improve both our product and our service. Thank you again for giving us the chance to make this right.
My heyabby has severe light leaks all the way around not just the door but the box itself looks although it wasn't completely put together right , I've had numerous times where the app would just disconnect for no reason and stop working completely for a day or two. This box has made my grow extremely slow stunted and probably lowered my yield and potentcy due to these severe issues!!! I need some new weather stripping to fix my light issues and tape to cover the rest..... my box is certainly not worth it and i bought the full package.....
By Carl
Response from heyabby.com· Nov 12, 2025
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you’ve faced. We’ve reviewed your case in detail and confirmed that a solution has already been provided based on the troubleshooting results. Our records show that the resolution process was completed within 5 days, with part of the time spent waiting for essential details such as the product serial number and current shipping address so we could assist properly. We also checked your order history and noted that your purchase was made about six months ago, with no prior support requests or grower assistance recorded until this recent case. We always encourage customers to reach out to us as soon as an issue appears — our team is here to help and can usually resolve most problems quickly once we have the necessary information. We truly understand how frustrating it is when things don’t work as expected, and we appreciate your patience as we worked to resolve the matter. Your feedback helps us continue improving both our product quality and customer experience.
