Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
126 reviews
Herschel Infrared North AmericaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Herschel is the USA's leading brand of Infrared Heaters. Herschel Infrared heating systems provide an efficient, comfortable and sustainable electric heating solution for homes and commercial environments including churches, offices, social housing and the hospitality industry. Herschel Infrared has global distribution and offers the broadest range of infrared heaters available on the market including infrared panel heaters, space heaters, ceiling grid heaters plus outdoor patio heaters. The Herschel Team are passionate about providing the highest quality products and service to their customers.
Herschel Infrared North America (herschel-infrared.com) has 126 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 83 reviews with 5 stars · Clear filters
I investigated under-floor circulating water and electric options, space heaters, three-way (light, vent, heat), heat lamps and a variety of panel options to retrofit our bathroom. Nothing was ideal, but Herschel heat panels came closest. In 15-20 minutes they take the edge off the cold and quietly warm the room. Via the app, the thermostat can be programmed to turn on/off several times each day, with each day programmed individually.
By K Andrew L.
we already had 2 of these & just added another..... really love the simplicity of design & the functionality is great.... the company has always been really easy to work with but it is even better now that they have an office in the usa!.... thank you.... love having these in our bathrooms!!
By Susan
Excellence in quality and performance.
By Scott C.
Ivan D from support was able to confirm my existing thermostats were compatible, he even dug up the manual online! The Heater, although a bit heavier then expected, looks great and the heat feels great. I'll be coming back to replace my others (competitor's brand IR heaters) as time passes!
By Jacob B.
I find it difficult trying to explain that a brand new heating panel was unserviceable. Customer service asked me to perform two tests and the results were unfortunate. Without hesitation, C.S sent a new panel to me and now is working beyond our satisfaction. FYI, after installing the new panel, I was free to open and examine the defective panel and after replacing one of the two thermo fuse the unserviceable panel now works....... but it is no longer appropriate for a bathroom
By Gary L.
Overall great service.
By Roy F.
I cannot recommend Herschel enough! From start to finish, their customer service was outstanding. They worked with me one-on-one to ensure that our heaters arrived in time for our business expansion, and they went above and beyond to meet our deadline. Their responsiveness and personalized approach made the entire process seamless. As for the product itself—absolutely stunning! The heaters fit perfectly into our studio’s aesthetic and have been a fantastic addition. I have never experienced such exceptional customer service, and I highly recommend Herschel to anyone looking for top-quality products with a team that truly cares
By Samantha
Quick shipping, well packed.
By Kris - Fraccavento E.
