Elle is great to work with
Elle is great to work with
By Roxana F.
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
126 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Herschel is the USA's leading brand of Infrared Heaters. Herschel Infrared heating systems provide an efficient, comfortable and sustainable electric heating solution for homes and commercial environments including churches, offices, social housing and the hospitality industry. Herschel Infrared has global distribution and offers the broadest range of infrared heaters available on the market including infrared panel heaters, space heaters, ceiling grid heaters plus outdoor patio heaters. The Herschel Team are passionate about providing the highest quality products and service to their customers.
Herschel Infrared North America (herschel-infrared.com) has 126 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 83 reviews with 5 stars · Clear filters
Elle is great to work with
By Roxana F.
Great product Easy direction for installation
By roxanne F.
Fast shipping and panel provides heat as advertised
By Jeff P.
One of the two heaters I ordered showed up damaged from FedEx. After contacting them via email, they immediately shipped a replacement. Fantastic customer service!! Appreciate the great service.
By Brent H.
The best product & customer service you can ask for in a business that 100% satisfies your expectations go buy this product and you will be happy with it
By Wailly T.
This was our third order from them…these things are amazing! Lightening fast shipping as well, just can’t say enough about them, beautiful design and killer functionality.
By Stacy S.
I think you made a really nice product with excellent construction. But in our family, some people hate its look, and others like it. It has been relegated to an office instead of the living room.
By esb
Perfect source of heat for beach cabin living room Wall mount great for small space, safety and especially energy efficeincy. Programmable remote app is a big plus for this vacation rental. Other options (heat pump, propane heater) were 5-7x more expensive and lack the esthetices of this unit
By MARY L.