Herschel Infrared North AmericaReviews of herschel-infrared.com

Shipped from UK faster than original tracking indicated. Units have not been installed yet.

Quick and easy ordering, along with Excellent Instructions!

Customer service a little weak at first but did replace my failed unit, so happy now. Thanks

Justin was extremely responsive. A few issues with the panels which were promptly and very satisfactorily addressed.

I went with simply the best infrared heaters and therefore went with Herschel and I am so satisfied.

Beautiful and highly functional product. We purchased the ceiling panels. Love the soft, conforting, indirect heat. One is not aware of heaters only a plesant environment.Customer service is 11 stars out of 10.

This review addresses a panel from Herschel that we purchased to install on the ceiling to heat our big kitchen. This is the second time we have used a Herschel panel in our home. The first one has provided heat in our remodeled bathroom for the last three years and continues to perform beautifully. With help from Herschel we determined the size and installation location of the kitchen panel and ordered it. First attempt: The kitchen panel arrived in a package that was quite damaged in shipment. The onus on us, we should not have accepted delivery from the carrier but we did and had it installed. It never functioned. Second attempt: Herschel sent us a second panel which provided the heat that we expected until it abruptly quit working - one morning there was no longer heat produced. Third attempt: Working with Customer Service folks to brainstorm the issue resulted in Herschel sending a third panel which is installed and working beautifully. Product Rating: 5 stars for producing the warm environment that we enjoyed from the Herschel product. Customer Service: 5 stars for working with us and providing the expertise and customer treatment that was superb. Thank you.

I had great help in purchasing the right size panel heater. It was received with quite a bit of box damage. I took pictures and sent to the gentleman who helped me order. He said if I had any issues he would stand behind it. After installation and a few weeks of use it started making noise. Noise it shouldn't be making. I took a video and sent it to the gentleman who helped me. After a few emails and a phone call they were in agreement I should be sent a replacement at no charge. I did receive the replacement and the box was in much better condition than the first one. So far after a few weeks of use with the new one I have had no issues. Customer service was very helpful up to this point. Hopefully I do not have to contact them again.