HerrschnersReviews of herrschners.com

Do not waste your time or money. I never received my package--after $18 in a shipping charge--and when trying to call them about it, it seemed the mailing address was off. Instead of trying to fix the issue and work with a first-time customer, they told me what I already knew: it was "returned to sender." I am still being charged for S&H because "it did get shipped out," and then was told there might be a "restocking fee" as it was a "big order." Ironically, after the useless company support, they said I could shop for the St. Patrick's Day sale and try to recoup my supplies. In the middle of this, when shocked by the prospective restocking fee, they said that they're not sure I know this, but they're a "small company." Then do better.

Thanks for sending me something I never ordered and I returned it at my expense. Then you continue to bill me for the item and are now threatening to turn me over to a national collection agency? Thanks for nothing after being a customer for over thirty years. Don't want to be on your customer mailing list anymore. Remove me.

I have been a customer of Herrschners for decades, but recently I have been having issues with my orders. This time they said they had a shipping deal for $4.95 on orders over $35. Mine was well over that! I went to checkout and backed out three times looking for a place to enter the code. I decided maybe I needed to go one screen further so I clicked on Continue. Not Pay Now but Continue! That's when it thanked me for my order. I searched each page looking for a place to enter the code and never found one. I went to my orders, and there was no chance to cancel the order or anything. It went right to "Processing Order" even though it is Saturday evening and no one is there. It says if I want to cancel or change my order I need to call customer service, which is closed until Monday morning, within 8 hours. I clicked on the email link for customer service, and wrote them an email about not being able to enter the code anywhere, and asking them to fix it. I got an automatic reply: "To assist our customers more efficiently, we are no longer using email as a standard form of communication." I suppose this is meant to make sense in our current state of alternate reality, but to me it just says "We don't want to hear from you until you are really good and steamed up, after waiting two days until you can call and talk to someone." I am not going to spend anymore time on it, for my own peace of mind, but they have lost a good customer, and hundreds in sales to another yarn seller. I hope they feel that was worth the extra $15 worth of shipping they got.

Well first of all, when calling the store, all they have is AI sales pitches. If they have a valid phone number it is apparantly a secret. Second of all, they say "free shipping" using order code CHIRP26 which is invalid. Then in the cart, it says shipping is "$0" (order was for $65 of yarn) and then when you go to pay, 16.95 "magically" appears as a surpise charge. I AM DONE WITH THIS COMPANY.

I've shopped for yarn at Herrschners for many years,one thing, I would like them to do, employ the tab at the beginning of the yarn ball,fantastic idea. I like bernat super saver, not many knots, very good working. I especially, like worsted eight yarn,lots of colors,made it fun.

I placed an order for $60 something dollars worth of products. It was not shipped properly and the USPS ended up sending it back to Herrschners. It took weeks for my refund to come thru and then it was only $30 something dollars. It has been no help calling. I will not be buying from Herrschners again.

I have been buying from Herrschners for years and now that my beloved Joann's is gone, will probably buy more from them. Recently, a frame kit did not fit together properly; I reported it with photos and, within ten days, received a replacement. This has always been my experience with Herrschners, quite unlike that other company in Oklahoma which refused to make any kinds of amends for the faulty cross stitch kit. Wish I could show you a photo of the finished project!

I bought a gift card and wanted to change the order an electronic gift card instead of a physical one. I tried to get in touch with them through phone and their chat on their website. They never answered a call or a text. Their customer service is horrible. You can't talk to anyone! I don't know about their yarn, but if you need any questions answered about your purchase, or need to speak to someone, forget about. They ghost you. Bad, frustrating expereince.