Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
175 reviews
HERO Defense Systems LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HERO® promotes personal safety, save lives, and grows confidence with patented award winning non-lethal defense products engineered from the ground up.
HERO Defense Systems LLC (heroselfdefense.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
175 approved reviews, newest moderated first
Did not receive
By Randy S.
Response from HERO Defense Systems LLC· Apr 1, 2025
Hi Randy, we've checked your tracking number and see UPS marked the package delivered and provided a photo of the delivery. Please check if a family member or friend might have grabbed the package for you. If you need further assistance, please reach out to us a [email protected] or call us at (833) 437-6669
I tried my 2020 out today, it handled nice and was right on target with the Lazer. It's nice to know I have it but hope I never have to use it. Thank you Mike Bersaw
By Mike B.
Violet was absolutely perfect and her customer skills were on point Because of her professionalism, I will definitely recommend this product and company to people that I know
By John C.
I know have confidence to walk the streets . Thank you I almost got car jacked and I use hero in self defense.
By Rad A.
Response from HERO Defense Systems LLC· Mar 26, 2025
Thank you! We're glad to hear you're safe and were able to protect yourself.
The safety switch was is backwards from what I thought it supposed to be so I gave them a bad review and then I called him and they straightened me out and everything turned out great. She was very pleasant and very wanting to make sure I had it right so I appreciate it. Sorry about the bad first one that was me jumping to conclusions, have a nice day and thank you
By Ervin M.
We purchased the AIIROP pepper gel weapon and tested it using the trainer cartridges. The unit fired, however, of the four trainers deployed (two cartridges provided with the unit plus two additional cartridges purchased), only three shots fired properly. The other five shots were duds. The CO2 cartridges fired, but the gel seemed to have dried out and only a puff of blue powder was emitted. I haven't tested any active cartridges yet, but hopefully, they will have greater than a 38% success rate. Follow up... Many thanks to Violet at Hero who promptly replaced the failed trainer cartridges. The new cartridges worked perfectly. Changed rating to 5 stars. Thank you!
By Monte H.
Response from HERO Defense Systems LLC· Mar 12, 2025
Hello, thank you for letting us know about this issue. It sounds like you may have been sent some old cartridges by mistake! Our support team will be reaching out to you to learn more and assist. Please keep an eye out for an email from [email protected], or a call from (833) 437-6669
I have both the pepperball launcher and the AIRO pepper spray launcher. I would say make sure to get several practice cartridges for each as neither unit fires straight at aiming point, they are both slightly off point of aim. Make sure you know how your unit fires so you dont get surprised if you ever have to use it. Aside from that I'd like to see a reloadable option for pepperball gun aside from the simple 2 shot cartridge. As it stands youd have to carry multiple cartridges to get 5 or 6 shots. If HERO could develp a reloadable multishot version like all their competitors that would be a big seller.
By James McDonald, J.
Response from HERO Defense Systems LLC· Mar 12, 2025
Thanks for your feedback! We do encourage everyone to review our free online training before they practice since our devices do work and aim a bit differently than traditional firearms. HERO 2020 lets you point your finger at the target to aim, while AIIRO allows you to point with your thumb. With a little practice it's very intuitive and simple. When it comes to projectiles, other companies make up for their lack of quality (rounds that fail to break) with more quantity. We don't believe that's protection you can rely on! So we've developed the latest advancement in non-lethal projectile design, using specialized materials and molds to ensure every ball bursts reliably on impact. With HERO only one shot is needed to disperse irritant and stop attackers in their tracks. Every shot should count when it comes to protecting your life! Thanks again for your review, and let us know if you have any questions.
Product is easy to use and training cartridges provided worked well for the aero model. It was not clear from the advertising that the pepper gel doesn't ship to California. But I do like having a non-lethal option for self protection in public as a CCW is not allowed in many areas of California now
By J. H.
Response from HERO Defense Systems LLC· Mar 6, 2025
Thanks for the feedback! Just to clarify, AIIRO and our gel cartridges are legal to use and can ship to California. It's the irritant based projectiles for HERO 2020 that CA does not allow and we are unable to ship. HERO 2020 is available in CA with our BluntForce kinetic cartridges though!
