its easy to use and portable can hide…
its easy to use and portable can hide it and not so heavy like if it does have some laser or taser built in lights but everything is well made and good handle
By Hazel/John/Ryu K.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
175 reviews
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HERO® promotes personal safety, save lives, and grows confidence with patented award winning non-lethal defense products engineered from the ground up.
HERO Defense Systems LLC (heroselfdefense.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
175 approved reviews, newest moderated first
its easy to use and portable can hide it and not so heavy like if it does have some laser or taser built in lights but everything is well made and good handle
By Hazel/John/Ryu K.
Great company work with I got my order on time. Everything was beautiful. Can’t wait to learn how to use my new self-defense.
By Jay G.
Communication was spot on and the packaging was very professional.
By John W.
Fast process and delivery.
By Faustino
Very happy with my purchase. Easy to order, follow up from the company for a training video and an easy link to register my purchase
By Michele P.
HERO 2020 is a great product. I have two. One for my wife and one for me. Easy functioning with major impact. However, the holster itself is a disappointment in that it does not fit the HERO 2020 making it very unfriendly and uncomfortable for use. Still, I have recommended the HERO 2020 too many others. Derk
By Derk M.
Hero returned my call and answered my questions.
By Keith
Great customer service.
By Michael Q.