Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
175 reviews
HERO Defense Systems LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HERO® promotes personal safety, save lives, and grows confidence with patented award winning non-lethal defense products engineered from the ground up.
HERO Defense Systems LLC (heroselfdefense.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
175 approved reviews, newest moderated first
Non responsive for help to an email I sent.
By Kent H.
Response from HERO Defense Systems LLC· Sep 16, 2024
We're so sorry to hear you didn't hear back! Please be sure to check your spam folder for any messages from [email protected]. We'll reach out again as well!
Rep was fantastic. Very patient and answered/explained each question.
By Tom W.
The product and the service is excellent.
By Dennis C.
Above average service, no issues with the ordering process.
By DBLE-D
Quit response to questions. Product was as advertised.
By Jamie
DEFECTIVE BRACELET, THEY WOULD NOT GET BACK TO ME. I EMAILED THEM TWICE
By NY J.
Response from HERO Defense Systems LLC· Aug 29, 2024
Hi Joe, it looks like you may have the wrong company. We don't make or sell any bracelets. This may be what you're looking for: https://theherocompany.co
Bought this for for my daughter in college. She can’t have anything to protect herself so this was a great solution! She feels better and so do I. And it is VERY loud!!
By J P.
Received exactly what i ordered in a timely manner. I bought the Hero for my granddaughter because she was going back to college and she was feeling some angst walking back and forth to classes late in the day.
By Joseph K.
