HermetiseReviews of hermetise.com

Purchased product in Scotsdale Arizona765 E 5th Ave the last day of vacation over 1,500.00 as of now they have my money and I have no products. Spoke to customer service once they said that they would try to make me happy, and would send everything along with a free gift. Meanwhile this has been going on since END OF January THEY TOOK MY HARD EARN MONEY AND RAN CUSTOMER SERVICE SUCKS NEVER RETURNS CALLS STILL WAITING

Love the Kopi Luwak cream serum and mask. Love how my skin looks and feels!! I have been using this set for the last 6 months and I already can see a huge difference!

Love the products!!

Great product..leaves skin clear and soft

Love the product Purchase thru store and love the service and facial This has cleared my skin and it took years of stress away. Wish I had found this years ago finally something that is making my skin healthy. Makeup not covering my face now Thank you

I placed my order over a week ago snd have had zero communication on the status. I’ve been charged on my credit card but have no idea when to expect it and I didn’t even get an email confirmation of my order. This survey email is the first communication I’ve received. Hopefully I get my products some day... So, I'm writing this after receiving my order. I ended up calling and got a woman who was very helpful. She tracked down my order and I got it the next day. My main point of the 4 star is just that an order confirmation and a status update on shipping is pretty standard these days. Hermetise isn't doing that but hopefully they'll start. In the meantime, just call them to get help.

7/2/2020 UPDATE for my initial review from 4/28/2020. After sending a lot of emails with complaints about my 2 orders that had missing and damaged items, I finally received a SURPRISE (totally unexpected) PACKAGE in June from Hermetise that was filled with gifts. The box included my most favorite items that I’ve been ordering consistently (that was such a lovely touch), replacements for damaged and missing products from my 2 previous orders, plus some more lovely gifts and samples. A few days after receiving this package Stephanie followed up with me to make sure I received everything and was satisfied with how the issues with my orders were resolved. Stephanie, thank you very much for taking care of it. ******** 4/28/2020 I’m really sad to leave such a poor review, even though I absolutely LOVE the product, their customer service is not very responsive. I received an order that was missing 1 item. I contacted customer service 3 times on 4/18, 4/20, 4/22 using their website inquire form and direct email. Today is 4/28 8pm and I haven’t heard back. I understand that during these unprecedented times responses might be delayed. But 10 day delay with NO update is quite frustrating.

Excellent products Appreciate sales