Heritage Moving and StorageReviews of heritagemovingandstorage.com

Absolutely horrible company. TOTAL SCAM. They quoted us at 8k, came in and ending up charging us almost 30k. We didn’t have a choice as we had to be out that day and already paid thousands in rental cars to move across country. They broke numerous of our electronics, were rude and lost two of our boxes that had valuable items in there and sentimental belongings. PLEASE DO NOT USE THIS COMPANY AS THEY ARE NOT A REAL MOVING COMPANY. THEY ARE A BROKER WHO WILL CONTRACT YOU OUT TO PEOPLE WHO DO NOT HAVE YOUR BEST INTEREST AT HEART AND ARE LOOKING TO SCAM. Classic bait & switch. The “company” that showed up to move our belongings showed up in a UHAUL and took our stuff to a facility that loaded it up onto a bigger truck with other peoples things. When they arrived, they threatened to hold our belongings hostage and charge us if we did not pay cash upon arrival. They were also 2 weeks later than promised to deliver. These people forced us to give them it in cash so there is no paper trail. They know what they are doing, we had the police show up and everything and they could not help us. If anyone who used this company and ended up with 2 boxes that are not your own, please contact me as I would give anything to have those items back. There was an iPad, a blender and women’s clothes Cell: 323-872-3825

Items lost and items damaged. Bad price quote.

We unfortunately got stuck with Heritage Movers after the broker Precise obtained our business and then contracted our move out to Heritage. The contact at Precise moving was friendly and made it seem like this was a simple process and he could send the quote right over. We went through each room and I let him know what we needed to have moved and I told him this was just a high overview and he said no worries we get a good estimate. He sent over a quote a few hours later and it was a pretty good price. I called around to about 5 other companies and they were the best quote by far so we decided to move forward. Upon moving day a third party mover, Heritage Moving, showed up to move us. They walked through and said the quote was wrong and that it would be $3K-$4K higher than what we were originally quote, plus all these other extra charges that we were originally told would be included. At this point we had no choice as we had to be out of our house in time for closing. The guy even had the nerve to ask for a tip after they had packed all our stuff onto the truck. They stored our items for 3 weeks while we waited to close on our new house. They were a day late from when they told us they could deliver our furniture and I've lost count of how many of our items were broken beyond repair. Not one apology or even acknowledgement as they walked by me unpacking broken items. They had boxes listed as fragile on the bottom layer of their truck, threw them around like they were pillows, and put 40% of our items in the garage instead of the room they were marked for. This was by far the worst experience I've had when moving. The owners of Precise need to better vet who they contract their jobs out to. Do not recommend.

Run from this moving company. Lost 25 of our moving boxes. Small move total of 60 boxes. Lost thousands of dollars of items. Refunded $100 because you only get .60 cents per pound. So not even worth the time for a claim. The worst thing is we received 2 boxes of another move, with the tag numbers. Asked 5 times for a shipping label to return their items. Never received. Just horrible.

PLEASE DO NOT USE THIS COMPANY. This is by far the worst experience I have ever had. They communicate with you until they get your money and then stop answering your calls. My "2 day window" turned out to be me waiting for the movers to call, which they finally did late afternoon to inform me they couldn't move me in that window. And lo and behold, Heritage doesn't answer the phone anymore! Please please please do not give these people your money.

I don’t want to give any start. This is not company, they damaged my brand new house and now they are totally denied and I’m going to court. They don’t have service mind. I bought kitchen appliance from Canadian appliance source and these guys delivered those and damaged my house and products.

Do NOT use this company! Check reviews and stories on mistreatment and unprofessionalism on Better Business Bureau website. There responses to the reviews will display the defensiveness. Accountability feels like an attack when you are not ready to acknowledge your behavior. Instead of owning any piece of a complaint they defend EVERY aspect which is telling because it shows they see themselves as flawless. You will also see many themes in each review which displays consistency. How can all these individuals which no relation to one another have the same experiences and be wrong? Do NOT use this company. This is not an LGBTQ friendly company.

Worse experience ever!! Do not believe what they say. Lisa, Barbie and Megan were misleading and no help with getting my move completed timely and as promised. Stay away from these guys!