Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
197 reviews
Heritage AssociatesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Insure Peace of MindCremationBurialLife InsuranceHeritage Associates is the Texas and Minnesota regional agency of Lincoln Heritage Life Insurance Company, the market leader for final expense coverage. Heritage Associates offers small, whole-life insurance policies and planning assistance to alleviate the burden placed on loved ones when the time comes to coordinate and pay for a funeral. Policies range from $1,000 – $20,000 in coverage, and benefits are accessible within 24 hours at the time of need. No medical exam is required, and most qualify with no waiting period necessary. Rates do not increase and policies do not expire once coverage begins!GET FREE QUOTELearn More
Heritage Associates (heritage.associates) has 197 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 185 reviews with 5 stars · Clear filters
Robin was very nice and helpful and explained things well.
By Jefri G.
Response from Heritage Associates· Mar 26, 2025
Thank you so much for your kind words! We’re thrilled to hear that Robin was able to assist you and explain everything clearly. We’ll be sure to pass along your feedback—it’s always appreciated! Most importantly, thank you for the opportunity to serve you and your loved ones!
Jamie is the sweetest and most helpful person I’ve encountered in all my life insurance shopping!! Very knowledgeable and helpful when deciding on what would be the best fit policy for my wants! Great communication and she keeps you up to date on everything about policy!!! Thank you Jamie and Lincoln Heritage!!!
By Amanda W.
Response from Heritage Associates· Mar 13, 2025
Thank you so much for your kind words! It brightens our day to hear that Jamie provided such a great experience. She truly goes above and beyond to help policyholders find the best coverage for their needs. We appreciate your trust in Jamie and the opportunity you've given us to serve you and your loved ones. Please don't hesitate to give us a call if there is anything we can do for you in the future!
Jaime is very personable, friendly, made me laugh and feel at ease. Pleasure talking to her
By Leonard
Response from Heritage Associates· Mar 4, 2025
Thank you for your kind words! We’re so glad to hear that Jaime made your experience enjoyable and put you at ease. She truly has a gift for making people feel comfortable! We appreciate you taking the time to share your feedback and the opportunity to serve you and your loved ones!
Jaime Payne very professional and personable. Easy to talk to, very knowledgeable.
By Amber C.
Response from Heritage Associates· Feb 26, 2025
Thank you for your kind words about Jaime! We’re glad to hear that you had a great experience. Professionalism and knowledge are what we strive for, and we appreciate your feedback. Most importantly, thank you for the opportunity to serve you and your loved ones!
She did great she answered all my questions I am so satisfied please give her a promotion or something Thank you
By Mario C.
Response from Heritage Associates· Feb 21, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a great experience and that all your questions were answered. Jamie truly goes above and beyond, and we’re fortunate to have her on our team! We’ll be sure to pass along your kind words. If you ever need anything else, we’re always here to help!
Michael Koetting is the best!
By Debra H.
Response from Heritage Associates· Feb 21, 2025
Thank you so much! We appreciate your kind words! 🤗
Mrs. Jamie Payne is an absolute gem. The process didn’t feel like someone selling something, it felt like a friend helping a friend make the best decision. Since my sisters passing November 29, 2024, it left so many questions for myself as far as funerals for my husband and I. Jamie made this so easy and fast. I wish I had known about this a long time ago. I’m definitely telling my family and friends. Don’t leave your families to stress over what can be so easy to do yourself.
By Ida R.
Response from Heritage Associates· Feb 21, 2025
Thank you so much for your kind words and for sharing your experience with Jamie! We are truly sorry for your loss, and we understand how important it is to have peace of mind when planning for the future. Jamie takes great pride in helping families navigate these decisions with care and compassion, and we’re so glad she made the process easy for you. Your recommendation means the world to us, and we appreciate you spreading the word to your loved ones. If you ever need anything, don't hesitate to give us a call.
Michael Koetting was most helpful in all aspects he was very knowledgeable of everything. he was very pleasant to talk with
By Pamela Gardner I.
Response from Heritage Associates· Feb 19, 2025
Thank you so much for your kind words! We’re thrilled to hear that Michael was able to assist you and make your experience a positive one. Michael mentioned that he enjoyed his conversation with you as well and appreciated your kindness. If you ever need anything else, don’t hesitate to reach out!
