Herff JonesReviews of herffjones.com

we put a deposit on the ring and paid for cap and gown. when we saw the ring we were astonished at how cheap the ring looked and decided to not get the ring, knowing we would forfeit our deposit. now the company is demanding another 100$ in order to release the cap and gown which we already paid for . this is despicable . I highly recommend finding another company to do business with. Herff Jones customer service rep ,Jamie, was rude and very unapologetic. BUYER BEWARE

I’m graduating with my doctorate. Kind of a big deal. Worked my whole life for this. I buy a $200 dollar regalia set. The gown is a joke- it was falling apart when it got to me. The hood has no point of attachment to the actual gown, which means the hooding ceremony is going to be fun. I will be surprised if the gown lasts through the graduation- and I’m only supposed to wear this outfit for every ceremony I attend as a PhD holder. This was something that I was supposed to have forever to represent my Alma mater and instead, I’ll have to buy a replacement gown off of Amazon after one use. I would personally punch the owner of this company in the face if I could. All this work to graduate and THIS is what you get? Some thrift store regalia that doesn’t even function? BS. Do. Not. Buy. Anything. From. This. Company

Extremely frustrating experience with Herff Jones while trying to resolve issues with my Boston University graduation regalia order. Customer service was unhelpful and communication was very poor. I worked with a representative named Thandi, and instead of addressing my concerns, she repeatedly re-explained numbers that still didn’t add up and never clarified the discrepancies. I was also told that certain items were suddenly “packaged” together, which prevented them from being refunded individually—something that was never made transparent when I placed the order. Because of this, I was unable to receive a full refund for items I should have been able to return. Overall, the process lacked transparency and was incredibly frustrating. For such an expensive graduation purchase, the customer service experience was extremely disappointing.

Herff Jones told me 5-6 weeks to replace a bezel and re-size my college class ring. Two months later, the left hand doesn't know what the right hand is doing. By the time I receive the ring, it will be way past two months. Told me they are understaffed and things are taking longer.

February 23, 2026: I am very disappointed and dissatisfied with the level of customer service from this company. My son’s school uses them for both letterman’s jackets and class rings. Delivery of both has taken months. Both were ordered and paid in full last fall. The jacket only arrived a couple of weeks ago and the class ring has still not been delivered. I learned today from the company that the sales rep “didn’t have time to deliver the rings to the school” for distribution and so the ring was sent via USPS more than a week ago. It hasn’t arrived of course. Additionally if it does arrive it won’t be left because it requires a signature and since I work, no one will be home. I am mystified why the sales rep had time to come collect the orders but didn’t have time to deliver expensive rings back to the campus. Instead the company elected to mail them. I consider this to be awful customer service. They don’t keep customers informed. Their products are very expensive but they don’t have time to deliver them to the schools! I had to call to get any information - there has been no communication from Herff Jones since they took more than a thousand dollars from me last fall. I do not recommend this company to any school considering using them for important items like letterman jackets and class rings.

I am extremely dissatisfied with my experience with Herff Jones. I purchased a $100 graduation package through my school, and initially, only the cap and gown were delivered to the school. The remaining items in the package were not provided until I made repeated calls and sent multiple emails to follow up. This lack of organization and accountability is unacceptable, especially when families are paying significant amounts during an already expensive milestone event. Charging $100 for what is essentially a cap and gown rental — which must be returned — is excessive. The additional items included in the package were of extremely poor quality and did not justify the cost. The overall value of what was received does not align with the price charged. Graduation is a meaningful occasion for students and their families. Companies that operate in this space should prioritize transparency, reliability, and fair pricing. Based on my experience, I cannot recommend this company. I strongly encourage others to carefully review their options before purchasing.

Our university requires rental from Herff Jones in order to participate in graduation. If you want to purchase your regalia to avoid wearing old used gowns they will not allow you buy rental style gowns. The only things you can purchase are their highest end designer level regalia in the thousand dollar range. I was forced to rent and my tam came with a center crease and the gown has a gps tracking device. Did not get the hood I paid for with my delivery. You can’t call anyone or email. Repeatedly redirected to a website. I did eventually get my hood, thank goodness I was luckier than some. From online reviews it looks like I should prepare myself for Herff Jones to pretend they don’t get my return so they can take another $500 from me. Very worried.

I'd give them a .2 if I could. They're abnoxious customer service, over price and sub standard college rings and non-functional we site combine to provide one of the worst retail experiences in my 68 years. Stay far, far away!