HerbiesReviews of herbies.co

Response from Herbies· Apr 29, 2026

Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. I understand your frustration regarding the timing of charges and not having received your first order. This is not the experience we want for our customers, and I apologize for the inconvenience and concern this has caused. In most cases, subscription or repeat orders are processed based on the selected delivery schedule, which can sometimes result in a new charge being initiated before the previous shipment has been received, especially if there are delays in transit. That said, we completely understand how this can feel unfair and confusing. We would really like to look into your case and make this right for you. Please send us an email at [email protected] with your order number or the email address used at the time of purchase, so we can review what happened and assist you promptly, whether that’s prioritizing delivery or arranging a refund where appropriate. We appreciate your feedback as it helps us improve, and we’re sorry again for the frustration this has caused. Kind regards, Herbies Support Team

Response from Herbies· Apr 21, 2026

Hi Alison, We’re really sorry to hear about your experience, and we completely understand how frustrating this must feel, especially when it comes to unexpected subscriptions and difficulty cancelling. This is definitely not the experience we want for our customers. It sounds like there may have been a temporary issue with the cancellation page, and we sincerely apologize for the inconvenience caused. We’ve already reached out to you directly via email to get this sorted as quickly as possible and to make sure your subscription is fully taken care of. If you haven’t seen our message yet, please feel free to check your inbox (and spam folder just in case), or you can email us at [email protected] and we’ll assist you right away. We appreciate you bringing this to our attention and will make sure this is resolved promptly. Kind regards, Herbies Support Team

Response from Herbies· Apr 22, 2026

Hi Charlotte, We’re really sorry to hear about your experience, and we completely understand how frustrating and concerning this situation must feel. We’ve checked your order, and while it is currently in transit, we sincerely apologize for the delay and the lack of clarity in the tracking updates. Please rest assured that your order is still on its way, and we are closely monitoring its progress to ensure it reaches you as soon as possible. That said, we want to reassure you that we will handle this properly, if for any reason your order does not arrive, we will not hesitate to proceed with a refund. You won’t be left without a resolution. Regarding your concern about subscriptions, we completely understand your hesitation. Our subscriptions are optional and can be managed or cancelled at any time. If you’d like, we’d be more than happy to check your account and ensure everything is set according to your preference. We’ve also reached out to you directly via email so we can assist you further and provide updates. Please feel free to reply there, and we’ll make sure this is sorted for you as quickly as possible. Kind regards, Herbies Support Team

Response from Herbies· Apr 11, 2026

Thank you for sharing your feedback, and I’m very sorry to hear about your experience. We take concerns like this very seriously, especially regarding subscriptions and delivery issues. This is definitely not the experience we want for our customers. So we can properly look into your case and resolve this for you, please contact us at [email protected] and include either your order number or the email address used for the purchase. Our team will review everything and assist you as quickly as possible. Kind regards, Herbies Support Team

Response from Herbies· Apr 10, 2026

Thank you for taking the time to share your thoughts, and we appreciate your honest feedback. We understand your concern about not seeing enough feedback regarding product effectiveness, and we’re sorry if this made it harder for you to feel confident. If you’d like, we’d be happy to personally look into your order and provide more tailored support and information about the product you purchased. Please reach out to us at [email protected] and include your order number and the email address used when placing the order, so our team can assist you properly. Kind regards, Herbies Support Team

Response from Herbies· Apr 4, 2026

Thank you for taking the time to share your experience. I completely understand your frustration and disappointment, especially regarding how subscriptions and cancellations were presented on our site. This is not the experience we want our customers to have. We take feedback like yours very seriously, particularly when it comes to transparency and clarity around our products and services. I’m genuinely sorry if the process felt confusing, or if any information about our products or promotions was unclear. Your comments about cancellation difficulties, small fonts, and multiple discount offers are important, and we’ll be reviewing them closely to improve our website and processes. To ensure we resolve this for you, please email us at [email protected] with your order or subscription details. Once we have the information, we’ll prioritize your case and work toward a resolution that addresses your concerns fully. Thank you again for bringing this to our attention. We’re committed to learning from this and making things right. Kind regards, Herbies Support Team

Response from Herbies· Apr 4, 2026

Thank you for sharing your experience, and I’m really sorry to hear how frustrating this situation has been for you. I completely understand your concerns, and I want to assure you that this is not the experience we aim to provide. We take feedback like this very seriously, especially regarding subscriptions and order deliveries. Subscriptions are selected during checkout as part of an offer, but we understand this may not have been clear, and we sincerely apologize for any confusion caused. We’d really like the chance to make this right for you. Please email us at [email protected] with your order details (such as your order number or the email used for the purchase), and we’ll prioritize your case. We can check your order status, ensure your subscription is fully cancelled, and assist with a suitable resolution, including a refund if applicable. Your concern matters to us, and we’re here to help resolve this as quickly as possible. Kind regards, Herbies Support Team

Response from Herbies· Mar 28, 2026

Thank you for sharing your experience. We're really sorry to hear this, this is absolutely not how we want our customers to feel. We completely understand how frustrating and concerning it must be to feel like you’ve been signed up without clear consent and then not able to cancel straight away. That’s not the experience we aim to provide, and we sincerely apologize for the inconvenience this has caused. Subscriptions can sometimes be selected during checkout, which then generates future orders automatically, but we always want this to be clear and fully within your control. We’re sorry if this wasn’t your experience. We’d genuinely like the opportunity to make this right for you as quickly as possible. Please email us directly at [email protected] with your details, and we’ll prioritise your request, ensure your subscription is fully cancelled, and confirm everything for your peace of mind. Thank you again for bringing this to our attention. We’re here to help and will make sure this is resolved properly for you. Kind regards, The Herbies Team 🌿