Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,880 reviews
Henry MedsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Henry Meds (henrymeds.com) has 11,880 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 237 reviews with 3 stars · Clear filters
My appointment was fine. Although I paid for everything on 02/05/25 and I have not yet recieved my prescription
By Jillayne D.
Response from Henry Meds· Feb 18, 2025
Thank you for your review. Our goal is to ensure that all patients receive their medication within 8-10 business days after their intake appointment. Any patient that experiences a delay beyond 10 business days, please contact us at [email protected] or call (909) 787-2342. We appreciate your feedback!
Well if I’m being honest, It really is too early to say. I met with a Telehealth professional today. Went over the medication which with the side effects alone scared the crap out of me. Makes me question my choices. I’m really hoping for a great experience. But for now I have Henry Meds my honest review and my Telehealth appt was not worthy of 5 stars. Time will tell and hopefully I will be able to come back and give you detailed review of my overall experience. Until next time, Godspeed.
By Maribel
Response from Henry Meds· Feb 18, 2025
Thank you for sharing your honest feedback! We’re here to support you every step of the way. If you have any questions or concerns, please don’t hesitate to reach out. We look forward to hearing about your experience in the future!
The instructional onboarding materials, both written and video, are not as good as what novo nordisk offers via brand name wegovy. In particular, the instructional video, where a doctor (not a consumer) injects semaglutide into an orange, is not great. It was incomplete, too: I ended up bending one needle since there were no instructions to remove the hard plastic shell from the vial. You should test your instruction videos with actual users to see how they do. Wegovy’s video has (what appears to be) a user of their product, injecting it into themselves. And offering reassurance. Worth reviewing to get ideas. Below, Henry Meds claims that they encourage all patients to email ask @ henrymeds.com. However, the onboarding materials I saw don’t mention this.
By Al
Response from Henry Meds· Feb 17, 2025
Thank you for your review. We take all feedback very seriously, and always try to use it as a tool for improvement. All patients are encouraged to reach out to Care Coordination via [email protected] to get connected with medical staff for assistance with medication administration or procedure clarification. Thanks, again, for taking the time to share your experience!
The service itself is good, but i found customer service was super difficult to find.
By Wayne
Response from Henry Meds· Feb 16, 2025
Thank you for your review. You can reach Care Coordination at 909-787-2342 or [email protected].
Service was good. However you guys don’t offer discreet shipping. And I never received tracking information. Even after the item was delivered, your website still says it’s still processing.
By Michael
Response from Henry Meds· Feb 15, 2025
Thank you for your feedback! Tracking information is provided directly by the pharmacy, and we understand how important it is to have clear updates. We also appreciate your feedback on discreet shipping and will share this with the pharmacy to explore possible improvements. If there’s anything else we can do for you, please let us know!
Your software and procedures are unreliable and confusing
By Gregory F.
Response from Henry Meds· Feb 11, 2025
Thank you for your review. We take all feedback, especially negative feedback, seriously and always try to use it as a tool for improvements. Again, thank you for your time, this is clearly not the kind of experience we wish for any patient to have with Henry. Our care coordination team is also always happy to assist further at [email protected]
She asked me if the injectables made me sick. I said it did. She didn’t offer any suggestion if it happens again or order anything for nausea if it happens, she didn’t ask me any questions about my health or my way or my dieting experience.
By Alice K.
Response from Henry Meds· Feb 8, 2025
We’re sorry to hear that your experience didn’t meet expectations—this is not the level of care we strive for. We appreciate your feedback and would love the opportunity to make things right. A representative from Henry Meds will be reaching out.
If someone is putting in their weight loss or lack of a person should be looking at it and when the monitoring person see a stoppage in weight loss, the person trying to loose weight should be contacted!
By WILLIAM M.
Response from Henry Meds· Feb 8, 2025
Thank you for your review. All Henry Meds patients are encouraged to schedule a follow up appointment with their clinician (included in the subscription cost) to discuss any issues. If you have additional questions, please contact us directly [email protected].
