Sandy was great and very patient and…
Sandy was great and very patient and kind. Thank you!
By Bobbie
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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476 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Hemper Box is the premium monthly subscription box for smoking essentials. Limited edition smoking accessories and celebrity curated lifestyle brand. $39.99 for $100+ Value
Hemper (hemper.co) has 476 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
476 approved reviews, newest moderated first
Sandy was great and very patient and kind. Thank you!
By Bobbie
Horrible customer service . Product arrived broken. Will not doing business with them again
By Thom M.
If it ever says error with your shipping just reach out to customer support, they updated me that an item was out pretty quickly and it shipped fast. You do have to be a little vigilant. The cleaner and item I got for my boyfriends Christmas present was perfect.
By Nikki McTrash N.
Sandi was dope at handling the situation very quick and communicative. What i liked about the encounter the most was her actually responding as a human, if that makes any sense. she didn't read a script. Im definitely buying from hemper again no doubt.
By Sincerely V.
I’ve gotten 4 bongs from hemper and they’ve all have been beautiful quality and they’ve always shown up in mint condition and this one it didn’t the customer service team was extremely fast and helpful and my replacement has already been given a tracking number
By Cole R.
Great customer service
By Angel J.
I had a broken item in my hemper box and I sent an email to the customer service email and it was responded to very promptly and professionally by Sandi. I am happy with how easy it was to resolve and they were great! I just had to snap a couple pictures of the piece and that was it.
By Bella
I Made And Order And Aparrently They Lost It, I Haven’t Recive Any Tracking number o Resposnse About it.
By Xavier T.