Not so impressive
Ordered the December mini box. Ot was sent back due to missing apt #. I updated everything and was told the item was reshipped but I still haven't received it or a refund.
By stephanie
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
476 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Hemper Box is the premium monthly subscription box for smoking essentials. Limited edition smoking accessories and celebrity curated lifestyle brand. $39.99 for $100+ Value
Hemper (hemper.co) has 476 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
476 approved reviews, newest moderated first
Ordered the December mini box. Ot was sent back due to missing apt #. I updated everything and was told the item was reshipped but I still haven't received it or a refund.
By stephanie
Customer service was very helpful. Just waiting on getting my order
By Russell
Never got my item
By Eric
Been waiting on my order to ship for over 2 weeks now..
By Craig F.
Came just in time before my break ended, cute little bong, worth the money
By Jesus whats wrong with M.
Ordered Dec 5 wrong item sent I wanted to return or replace I'm still waiting 30 days later with zero resolution it should not take 30 day Horrible customer service any call I made was hung up on with promises of a call back never happened I WAS a regular customer of Hemper not anymore if this is how its handled I'm disgusted. Save your time and money go elsewhere.
By Patrick B.
I ordered something Dec 14th, and as of today, Jan 4th, it still hasn't shipped. Asked for a refund, none given. Do NOT order anything from Hemper.
By Wendy H.
Great customer service! Had a question on what I thought was a missing item and they were able to update me on the item. Thank you!
By Andre T.