Help ScoutReviews of helpscout.com

Lisa Bradley, our Account Manager, is always extremely helpful. When we've had questions about how to best utilize HelpScout and its many features she has always been prompt about setting up a meeting. Lisa, thanks for all of your help! It's always much appreciated. As for HelpScout, we've had a very positive user experience to date. It's a great tool for ticket management and we're exploring some of the other features such as Beacon and Docs that seem to also be easy to setup and utilize.

We’ve been using HelpScout for the last 7 years and it has been exactly what we were looking for, an alternative option to overpriced enterprise level EMS options. As a tool, HelpScout is flexible, intuitive, and has all the features we need, plus many more we’ve yet to take advantage of. The team is responsive, knowledgeable, and always willing to lend a hand or answer a question. Cannot recommend them enough. HelpScout will not disappoint.

HS has improved so much our productivity when it comes to manage support on our services. I'd highly recommend this tool!

Great company to deal with. Don't bother with expensive products like Intercom, use this instead.

Super basic helpdesk software that works - Can onboard personnel very quickly. Zendesk seems to have more features at the same price points but it is generally more complex and has a higher learning curve. On the other hand, Zendesk just came out with a $5 per seat per month plan that seems to be at par with Helpscout.

I was lucky enough to be on a free plan, which they honoured even when they stopped offering free plans, however we've been so impressed with the software that we ended up paying for our users to get the extra features. Really simple to use and set up, been using it for 2 years, never had a problem, never missed an email. Really happy customer here.

Amazing I was helped out before I even knew what I needed