ShopifyReviews of help.shopify.com

Placed an order for a coolflow portable ac split 1.5 months ago. Tracked item all the way to the states, then tracking diapeared. Emailed several times, finally received an updated tracking number which said I received. What I received was a cheap hand held fan the size of a cookie. Do not purchase through shopify as they are just a store front for scammers to take your money

On June 12, 2026 I purchased (Order FV84934) several bottles of Fairchild's vinegar. I love their vinegar and their customer service. I received the vinegar just fine, but what I am writing about is Shopify. Right after paying for my vinegar, I received a Shopify email which I did not expect and I did not like. I wrote to Fairchild's and I was informed that their business used the Shopify platform to process their transactions. I was really upset that I was not warned or asked if I agreed to have Shopify hijack my personal information. Everywhere else I've shopped, and I shop a lot online, there is always a choice given upon checkout if I wanted the company to save my personal data to facilitate my future shopping with them. I would not have to enter all my particulars again to process my transaction. Many of them would outright ask if you wanted to shop as a guest or if you wanted to create an account with a password for security. These companies are very considerate. I consider Shopify predatory and I resented this company from the get go. Right after shopping at Fairchild's Vinegar, I received that Shopify email, informing me that they now have my personal data saved for my next shopping "convenience". They called it convenience, I considered it an invasion of privacy. I had no idea Fairchild's was using them to process their transactions. I went on shopping in another online store and just as I was about to enter my name, etc., to pay for the items I wanted to purchase, the Shopify logo popped up with my credit card number right next to it, as if waving it on my face, "Ready to check out?" I was so angry that I decided not to order anything. I had a very long exchange with Fairchild's Vinegar about Shopify because it was through them that my personal data got attached to Shopify. They assured me that Shopify would not be sharing my personal information with everyone which I did not believe at all. They were going to remove my name from their company and they were going to ask Shopify to remove my name from their records. On Shopify's part, I tried on my own to have my personal data removed and Shopify was asking me to download their app and go into "my account" as it was the only way I could have my data removed. My anger was exponentially rising as they mentioned I probably checked an offer they had and thus my having been included in their data base. I replied I do not click discount offers just to save a few dollars because I was not desperate for money. Save a few dollars only to have your data hijacked. No thanks! I also did not like the idea of them trying to trick me into downloading their app. And as far as "my account", I asked, "What account?" I never opened an account with them. Fairchild's offered to have my data removed from their company and they requested Shopify to remove my name from their data base. They also showed me how to remove my data from Shopify without my having to download the Shopify app. I very much appreciated Fairchild's help and their making changes on their website to make sure their customers are not surprised when Shopify pops up everywhere with their credit card as if they got a hold of their personal wallet. Fairchild's said they will make sure their customers will be made aware that their transactions will be processed by Shopify. This is a review and a warning to everyone that Shopify does not just process your transactions, but they end up popping up everywhere with "your" credit card number if you shop with anyone associated with them. We live in a very precarious and predatory world in which Shopify is operating surreptitiously. Selling data is a multi billion dollar industry. Everyone should have the right to make money, but not at the expense of everyone else's privacy. Too bad Trustpilot does not have a negative star for a rating. Reading all the Shopify reviews on Trustpilot, it looks like Shopify does not even care to reply.

I have two accounts with Shopify, two web sites that have been on Shopify for more than ten years with not a lot of problems until a few years ago it all seemed to make changes. Anyway for while, many days I have been trying to sign into my accounts, change passwords and I can't do it, All goes limpingly well until you get to put in a code that they will email me, and it does not happen...NO code. Tried to contact them and of course ran into what seemed like a wall of polite Ai answers. They tell you to go here and go there and read how to take care of the problem and then I wasted precious time reading as much of that as I could and follow directions and well get nowhere, I still cant get it in where a simple phone call and a helpful person could fix it in a minute but it seems as they are trying to get rid of us smaller businesses. I would never recommend them in any way shape or form

Made an online purchase and the vendor used Shopify for checkout and shipping. Shopify refuses to give me a tracking number unless I download their app - which I will not do.

I am the owner of [bbxxzy-2j.myshopify.com]. My Shopify Payments account was closed months ago and my funds were placed under 120-day reserves. The problem is: I no longer have access to my Shopify admin, so I cannot see my chargebacks, refunds, or reserve balances. I have opened more than 5 support tickets over the last 2 months. Every time, support tells me they will escalate to the “dedicated team” but I never receive a single reply. I keep losing all chargebacks automatically since I cannot access my panel to respond. Shopify is holding thousands of euros/dollars of my money and I have no clarity on the remaining balance or release dates. As of current date, I should have already received part of the funds (120 days after the first reserve), but nothing has been released. Instead, Shopify imposed additional holds and now I have zero visibility. This situation is unacceptable: I am deprived of access to my own financial records and capital, with no clear communication from Shopify. I kindly ask Shopify to contact me to provide a consolidated payout statement: Total funds withheld Chargebacks/refunds deducted Remaining balance Exact release dates Until I receive a proper response, I cannot recommend Shopify to any serious business. Best regards, Christian

Useless support team. Doesn't even have live agents, only an automated chat