WispReviews of hellowisp.com

Do not pick the pharmacy option. I had to pay $90 at the pharmacy on top of the $40 that i initially paid which is insane.

I was a Wisp customer for 2yrs until last yr when the started making customers take a test to receive the medicine and ever since the test came out wisp won’t give me my prescription. Does anyone know where else I can get Valacylovir from?

After being denied service for the prescription I was actually becoming a member for and had now purchased my 3rd membership, I ask if I could be refunded for the new membership fees as well as the prescription I was being denied. Below is the Wisp representatives response, then after not recieving the membership refund I recieved a second message which is also below... Wisp:Wisp - *6/28/2026, 5:36:05 PMHi Jason, thanks for reaching out. We understand your concern. We’ve gone ahead and processed the refund for the applicable membership and prescription fees. Please allow 5–10 business days for the funds to appear back in your account, depending on your bank or card provider’s processing time. We apologize for any frustration or inconvenience this situation may have caused. Please let us know if there’s anything else we can assist you with. Sam Patient Success Wisp second response after asking why they havent sent the refund, Wisp - *7/13/2026, 7:36:30 PMHi Jason! Unfortunately, the refund was only available for the prescription, and that refund has already been processed. As for the Discount Membership, we're unable to process a refund for it. If you need anything else, please let us know! Rey Patient Success

Medication still has not been sent in

Horrible. Horrible. Horrible. No matter how desperate you are, don’t do it. I had a UTI that I ordered antibiotics from them for. I was under the impression that “oh this is going to be so quick! They will have it to my pharmacy in just a few hours!” WRONG. FOUR DAYS LATER, and nothing. And what’s worse? They are arguing with me, and they are wrong. I called my local pharmacy multiple times a day. “Nope no prescription here!” “We haven’t received anything!” I was miserable. (Ifykyk) So what did I do? I just ended up using the local hospital here, telehealth option through myChart, and within 5 minutes a local provider sent in a prescription. I called my pharmacy, and boom it’s ready within 20 minutes. So, I messaged wisp back….. I paid 65 dollars, for a prescription to be sent to my pharmacy, that they never received from the ordering Wisp provider. I said “either I want my money back, or I am getting that prescription”. If I paid for it, I expect to receive it correct? They have been back and forth with me “it was sent to the pharmacy” “no it was not” “we will call them” “we cannot refund this as the prescription was sent” “there is no prescription there so how am I supposed to get what I paid for”. I ended up telling them that I had to go through a local hospital here, and within 5 minutes they sent in my prescription (not wisp, the local hospital) I told them I want the prescription mailed to my house then, and I was told “we cannot mail UTI meds” since when??? You have mail prescription allllll over your website? I said “I paid for it, I expect to have a prescription even if I don’t need it. 65 dollars in this economy is groceries for most people, and that just went to nothing?” I was going to drop it, but sorry they pissed me off. They called my local pharmacy, and told me “well it’s been picked up! Hope this helps!” Are you kidding me?!?! I picked up a prescription PRESCRIBED BY SOMEONE ELSE! And they think that’s OKAY? Don’t EVER use their services. Waste of 65 dollars. I work in healthcare (emergency room nurse here) and I WILL be sharing my experience any time I can. Hope THAT helps.

Basically got robbed. Wasn’t informed there was a charge to get the okay for the meds. Then charged again when i picked up the meds. The insurance didn’t work that they said would work. Complete waste of time money an my sanity.

I was very excited to purchase this cream. Went through the whole process online, answering personal questions and setting up an account. When it came time to pay, the online processing told me I had received the promo and my balance was zero. I was very pleasantly surprised and even more excited for this cream. I submitted the order. I then received an email stating that my order had been processed and to "click here for shipping updates." 3 days later I received an email asking me to leave a review of my experience with the product. Since I had not received the product, I reached out to customer support. I was told no order had been placed. I exchanged emails with Victoria with "Patient Success" and explained my end of things. Even though I gave her a clear explanation she still asked me to provide proof of billing. I told her to reread the email where it said I was provided with a promo and $0 balance and submitted the order. She then came back and apologized for the inconvenience and let me know that I could go ahead and purchase the product for $39, full price. I won't be doing that. I'll be going elsewhere. I can't imagine a company performing like this. Very disappointing. Additionally, they brag about responding to 99% of unhappy reviews. But the response that I got to this review is their canned response that they're always working to improve their services and I should reach out to their support center. But the support center is what this review is about since I never received a product to review. Thanks for nothing Support Center. And, there's no way to delete your account with all of your personal info. Unreal!

Sucks. Pharmacy tried charging me 600 bucks for 3 months of bc. On top of 30 bucks just for a Prescription. Bought opill for the year instead.