TUSHYReviews of hellotushy.com

Response from TUSHY· Jan 13, 2026

Hi Russell — thanks for taking the time to share this, and I’m really sorry for the confusion and frustration this caused. You’re absolutely right — your order was not outside our 30-day return window. A technical hiccup incorrectly flagged it as ineligible, and that was our mistake. We’ve since approved your return and issued a full refund. The item was marked as returned last Thursday, and the refund should appear back on your original payment method within 3–5 business days. We know how frustrating it is to receive an incorrect response, and we appreciate you flagging this so we could fix it quickly. If there’s anything else we can help with, our team is always here and happy to assist. Thank you for your patience, Team TUSHY

Response from TUSHY· Dec 30, 2025

Thanks so much for the awesome review, JM! We’re thrilled to hear your install was smooth and that the pressure knob is giving you the perfect crack-trajectory control. 🤝🚽✨ We design TUSHY to work for as many bums and bathroom setups as possible, and we love knowing you’re getting that full-coverage clean. And yes—every body is a little different, and we’re here for all of them. Thanks for choosing TUSHY and for sharing the love! Enjoy that fresh-booty bliss. 💙🍑

Response from TUSHY· Dec 10, 2025

We’re really sorry for the experience you've had, Chuck, especially with something as time-sensitive as preparing for surgery. As a small company doing our best during an extremely busy shipping season, we truly regret that a technical issue on our site even allowed the wrong seat shape to be selected in the first place. The moment we discovered the issue — over the weekend — our team reached out right away to fix it. We pushed to get the correct seat and lid shipped as fast as possible, but unfortunately the carrier timelines didn’t move as quickly as anyone hoped. It was never our intention to create more hassle, and we genuinely hope it’s clear that our team bent over backwards to make this right, even once things were already in motion. We completely understand how stressful this has been, and we’re grateful you shared the context. While we aim for perfection, sometimes… well, sh*t happens — especially during peak holiday shipping periods. But that doesn’t make your experience any less valid, and we’re committed to doing better. And please trust that our team will absolutely have your back if the parts don’t arrive by tomorrow. We won’t leave you hanging. If there’s anything else we can do to support you during recovery or installation, we’d truly love the chance to help. Warmly, Team TUSHY

Response from TUSHY· Dec 5, 2025

Thanks so much for the love, Eileen! 💙 We’re thrilled you’re enjoying the scent, our design aesthetic, and that our Toilet Spray is doing its freshening magic exactly as intended. We hear you on the fragrance lasting longer — feedback like this helps us keep improving so your bathroom stays extra delightful. Thanks for giving us a try and for keeping things smelling wonderfully TUSHY! ✨

Response from TUSHY· Nov 26, 2025

Hi Stephanie — thank you for your feedback, and we’re truly sorry this experience felt so frustrating. Our team worked quickly behind the scenes to stop your order before it shipped and refund it in full, and we hope you felt the care in getting everything resolved. Canceling orders after they are placed, especially during the busier holiday season can be tricky, so happy we were able to make this happen for you. We genuinely wish you nothing but ease in the bathroom and pure booty bliss from here on out, and we’re always here if you need anything. 💙

Response from TUSHY· Nov 6, 2025

💦 We love to hear it, Karen! Welcome to the clean booty life! 🌈 So glad the Wave has been a total game-changer for you (and your bowels!). Thanks for taking the plunge with us—once you go bidet, you never go back! 🚽✨

Response from TUSHY· Sep 29, 2025

Kathryn, you just said it best—what is a home without a TUSHY?! We’re blushing (and flushing) with joy knowing three out of four of your toilets are now living their best, squeaky-clean lives. Europe may have been ahead of the curve, but you, Kathryn, are officially leading the clean-booty revolution on this side of the pond. 🍑✨ Thank you for spreading the divine word of bidets—we’re honored to be your game-changing house guest. 💦

Response from TUSHY· Sep 16, 2025

We’re truly sorry to hear about your experience. At TUSHY, our mission isn’t just to provide a product—it’s to support a cultural shift in how we care for ourselves and the planet. We know installing a bidet can feel like a big change, and we want every customer to feel supported throughout that process. When you reached out, our team offered live troubleshooting because very often a small installation tweak can resolve the issue right away. We don’t do this to make things harder, but because we care deeply about making sure your bidet works as intended—and because every return avoided helps us reduce unnecessary carbon emissions and waste. Sustainability is a core part of our values, and so is caring for our customers. That said, we’re sorry the support you received wasn’t what you were looking for. Your feedback helps us improve, and we’ll share this with our team so we can do better in balancing sustainability with customer expectations. We’d still love the chance to get you set up and enjoying the clean, comfortable experience that thousands of TUSHY customers love. If you’d like, please reach back out to us directly—we’ll make sure you feel heard and cared for. With respect and gratitude, Team TUSHY 💙