Very understanding and quick decision time.
The team was very consistent. They stay right on me to
By Brenda F.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
311 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Tomo Mortgage, we believe the joy and promise of a new home should never be overshadowed by the hassle of buying one. That’s why we’re digitizing and automating much of the mortgage process to make it faster, easier, less expensive, and dare we say, more joyful while delivering a higher level of personalized service to home buyers. Check out our mortgage and refinance rates at tomo.com. NMLS #2059741. Equal Opportunity Lender.
Tomo Mortgage (hellotomo.com) has 311 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
311 approved reviews, newest moderated first
The team was very consistent. They stay right on me to
By Brenda F.
Very quick, informed, response and help
By Martin B.
Tomo Mortgage collected an appraisal payment from an elderly widowed woman. She paid for the appraisal upfront. The mortgage process wasn't not smooth for her. She was purchasing a property, in escrow on her transaction, and her calls were never answered. She stated they spoke down to her in many cases. She choose to move to a different lender. When asking for the appraisal transfer, they refused. Not only did they refuse, they blocked her email address from receiving additional communication from her. This is unprofessional, unethical, and elderly abuse.
By Yasmine
We are just beginning our home search/purchase journey and we are working with Sean. He has been punctual and has listened to our needs. We have needed revisions to our pre/approval letter and he has gotten them to us almost instantaneously!
By Jim M.
Tomo and Sean were great to deal with during this process. Their promptness was especially appreciated.
By Ray
Quick, professional, and pleasant to work with. Gave me all the info I needed right away and didn't drag it out like many others.
By Jeremy B.
I worked with Conor for my pre-approval process and it was very smooth. Conor was highly responsive and helped with obtaining an updated quotes for offer submission even on the weekends.
By Gauthaman M.
First experience was great! Jeffrey was incredibly helpful giving me information and tips as a first time home buyer.
By KL